The original owner is only able to claim the warranty by providing the original sales receipt to the seller. You must report any manufacturing defects to the Authorized Stickley Dealer who sold the products to you as soon as you discover them.
When you don't have any way to contact the dealer authorized by Stickley, you can submit an online claim directly to Stickley. Stickley allows you to choose one of the options for submitting a warranty claim, such as email, fax, or written correspondence.
To check the credibility of your claim, whether it is manufacturing defects or non-manufacturing defects, Stickley or an Authorized Stickley Dealer will arrange to inspect the products after they are notified.
Within thirty days, you should return the products that weigh under 50 lbs. Free returns are available for those who received damaged or defective products. You cannot return or receive a refund for catalogs.
Stickley shall not be held responsible for consequential or incidental damages, including, but not limited to, any liability arising from third-party claims against you for damages.
If you are unable to find the answers you seek, kindly fill out the provided form with as much detail as possible. The customer service team will promptly address your inquiry.
During the warranty process, Stickley may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Stickley, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty period for Stickley commences upon the receipt of the product in your home. This warranty is applicable solely to purchases made for your own normal indoor household use of Stickley furniture. This warranty provides protection solely for purchases of Stickley furniture from Stickley or an Authorized Stickley Dealer.
5-year limited warranty on finishes, dining chairs, and office chairs
The warranty excludes damage resulting from negligence, abuse, normal wear and tear, or accidents, such as burns, cuts, scratches, tears, scuffs, watermarks, sun damage, extreme temperatures, indentations, or pet damage. Damage incurred during the delivery or setup of your Stickley furniture in your home is not covered by this warranty and should be addressed with the party responsible for delivery. Any structural or finish defect noted during or immediately following prolonged storage in a storage facility will not be covered under warranty. Any modifications to the product made by dealers, consumers, or unauthorized parties will void this warranty. Products designated as "AS IS" at the time of purchase are not covered by this warranty.
With over 120 years of legacy, Stickley epitomizes unparalleled American craftsmanship. Their journey began with three simple words: "Als Ik Kan" - to the best of my ability. More than 90% of their offerings are meticulously handcrafted in Upstate New York or Archdale, North Carolina, by dedicated teams of local artisans and skilled craftsmen. Quality furniture lays the foundation for a lifetime of cherished memories. The distinctive essence of Stickley lies in its thoughtful and time-honored construction features. Upholding reverence for the natural world is a legacy ingrained since their inception. Through conscientious manufacturing practices, they strive to coexist harmoniously with nature, embodying their ethos of living, working, and creating in symbiosis with the environment.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Stickley logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Stickley.