Step 1:

  • No issues with the warranty claiming process even if you fail to register your products.

  • Having any receipts from the purchase of your device is sufficient for making the SteelSeries warranty claim. 

  • The support page offers a comprehensive solution for various queries, encompassing the majority of categories.

Step 2:

  • The newly received products, including apparel, should be returned within 30 days. Made-to-order items do not fall under the return policy.

  • If the products received from the official website do not meet your expectations, you are eligible for the 30-day money-back guarantee starting from the day you receive the product.

  • The refund encompasses solely the total amount specified on your receipt and does not incorporate the expense associated with shipping the order back.

  • SteelSeries uses your original form of payment to credit the refund amount. The processing time of the refund may be up to two weeks.

Step 3:

  • They offer a non-transferable warranty applicable only to the original purchaser in the country.

  • You are guided to visit the regional distributor for warranty services only for products purchased from a third-party SteelSeries reseller.

  • Utilizing an RMA coupon code on the official website does not alter the warranty terms or the applicable product, and EU regulations govern this provision.

  • During the warranty process, SteelSeries may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.

SteelSeries Warranty Period:

  • 1-year warranty on most of the products

SteelSeries Contact Information:

Contact Address

656 West Randolph Street,
Suite 2E, Chicago, IL-60661,
United States of America.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming SteelSeries warranty hassle-free.

What is covered under the SteelSeries Warranty?

SteelSeries warranty extends to:

  • Manufacturing defects
  • Replacement of the same product

What is NOT covered under the SteelSeries Warranty?

SteelSeries warranty will not extend to:

  • Regular wear and tear
  • Improper use
  • Giveaways, prizes, or contests
  • Products purchased as "used" or "pre-owned" from resellers
  • Items marked as "refurbished" or "renewed

Products of SteelSeries:

Our claim assistance covers all SteelSeries products, including:

Product name
Headsets
Arctis Nova 5 Wireless
Arctis Nova 5X Wireless
Arctis Pro Wireless
Arctis Nova 7X Wireless
Arctis Nova 1
Arctis 9 Wireless
Arctis Prime
Arctis 7+
Arctis 5
Speakers
Arena 7
Arena 3
Arena 9
Microphones
Alias
Alias Pro
Alias Boom ARM
Mice
Rival 5
Rival 650 Wireless
Rival 3 Wireless
Prime Mini Wireless
Aerox 5
Aerox 9 Wireless
Aerox 5 Wireless
Rival 600
Aerox 3 Wireless FaZe Clan Edition
Aerox 3
Keyboards
Apex Pro Gen 3
Apex Pro TKL Gen 3
Apex 7 Blue Switch

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of SteelSeries logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of SteelSeries.