Step 1:

  • Only the original owner is eligible to claim the warranty as per the warranty terms and conditions outlined. You are able to contact the experienced and talented customer service team.

  • You can get the response within 1 or 2 days. Below the contact details, you will find a form with fewer fields than the registration form, to be submitted.

Step 2:

  • Browsing their website offers you access to the warranty details for your water heater. State Water Heaters are protected by a limited warranty.

  • In case of a glass-lined tank leak in this water heater, State Water Heaters is committed to offering the original owner a replacement unit of the equivalent size and the most up-to-date model available.

  • You will get replacement parts for any component that fails to operate. Consumable maintenance parts like sacrificial anode rods are exempted from the warranty scheme.

Step 3:

  • Registration of your product is the one way for all destinations. It has numerous perks such as ownership verification during insurance claims, service, and technical assistance.

  • Your model and serial number, type, and date of installation, name of the installer, and his company name, and personal information with email and phone number are important.

  • During the warranty process, State Water Heaters may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The parts have a 1-year warranty, while combination boilers have a 10-year limited warranty.

State Water Heaters Warranty Period:

  • 1-Year Limited Warranty on Parts

  • 10-Year Limited Warranty on Combination Boilers

State Water Heaters Contact Information:

Phone Number

+1-866-667-4960

Mon-Fri: 8am - 10pm, Sat & Sun: 9am - 6pm (EST)

Contact Address

500 Tennessee Waltz Parkway,
Ashland City, TN-37015,
USA.

Chat or Submit a Claim

If you are having trouble contacting State Water Heaters, submit a claim here.

What is covered under the State Water Heaters Warranty?

State water heaters warranty is applicable under the following conditions:

  • The original purchaser
  • Products installed/operated per local codes and manufacturer’s instructions
  • Product must remain in original installation location
  • Rating plate must remain intact
  • Heaters operated with correct fuel

What is NOT covered under the State Water Heaters Warranty?

State water heaters warranty becomes void for the following:

  • Improper gas line sizing, type, venting, or connections
  • Sediment buildup from poor water quality or incorrect installation/maintenance
  • Rust, noise, water taste/smell changes, or improper venting materials
  • Neglecting startup process or maintenance outlined in manuals
  • Alterations affecting product use or non-compliance with codes

Products of State Water Heaters:

Our claim assistance covers all State Water Heaters products, including:

Product name
Gas Tanks
Electric Tanks
Heat Pumps
Combi Boilers
Pump Tanks
State Custom Storage Tanks
Expansion Tanks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of State Water Heaters logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of State Water Heaters.