3 Simple Steps for American Water Heaters Warranty Claim:

Step 1:

  • The form is for registering your products. The registration is also used for the ownership value confirmation whenever you claim the insurance.

  • Other than this, you will receive a well-planned warranty service if you face any problems with your product during the limited warranty duration.

  • Your personal and home details, model, serial number, and ID number of the water heater have to be provided. The serial number is on the rating plate which comes with the water heater.

Step 2:

  • Whether you need your product to be serviced or require more warranty information, kindly contact the service provider where their warranty policies and form for the service can be found.

  • To obtain a list of authorized warranty service providers in your local area, please fill out the form below, and one of their committed customer service representatives will get in touch with you within two business days.

Step 3:

  • American Water Heaters boasts a skilled and experienced customer support team, dedicated to resolving your issues effectively. You can trust them to address and resolve any challenges you may encounter.

  • You are required to complete the form, which is an exact replica of the one available in the service section.

  • Claim Your
    Warranty Now

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Phone Number


Mon-Fri: 8am - 10pm (EST), Sat & Sun: 9am - 6pm (EST)

Contact Address

500 Princeton Road,
Johnson City, Tennessee-37605,

What is covered under the American Water Heaters Warranty?

American Water Heaters offers a warranty for the product, covering any defects in materials or workmanship, as detailed in the document, provided the product is installed within the United States. The manufacturer or its authorized Service Representative will, at its discretion, either repair or replace any faulty or defective mechanical or electrical parts, including their components. In cases where replacement is not feasible, and repair is not commercially viable, the manufacturer or its authorized Service Representative will reimburse the manufacturer's allowable amount. The manufacturer reserves the right, at its sole discretion, to utilize new, refurbished, or reconditioned parts for the replacement. It is crucial to have proof of purchase or proof of installation in order to validate the warranty. The warranty for either the product or its individual parts will be applicable for the remaining duration of the original warranty.

  • 1-year limited warranty on parts for commercial water heaters

  • 5-year limited warranty on parts for gas tankless water heater

  • 5-year limited warranty on heat exchanger for commercial or multi-family domestic hot water gas tankless water heater

  • 10-year limited warranty on heat exchanger for single-family combination heating and domestic hot water gas tankless water heater

  • 15-year limited warranty on heat exchanger for single-family domestic hot water gas tankless water heater

What is NOT covered under the American Water Heaters Warranty?

The warranty will become null and void under various circumstances, including problems caused by improper factors such as gas supply line sizing, gas type, venting, connections, combustion air, voltage, wiring, or fusing. It will also be void if there is a failure to adhere to applicable codes or follow printed instructions, as well as in cases of abuse, misuse, accidents, fires, floods, or Acts of God. Improper installation, sizing, delivery, or maintenance, along with claims related to rust, noise, smell, or taste of water, will also render the warranty void. Additionally, the warranty won't be applicable if there is a failure to conduct authorized factory start-up if required, if alterations are made to the products, if non-outdoor heaters are installed outdoors, or if damages occur due to a failure to account for thermal expansion. The warranty will not cover heat exchanger failure resulting from a lack of adequate or proper water supply. If products are moved from their original location or service trips are required to explain proper installation, use, or maintenance of the product/unit or to describe compliance requirements under applicable codes and regulations, these will not be covered by the warranty. Charges related to accessing your heater, including door/wall removal and equipment rental, are also excluded from the warranty coverage. Furthermore, replacement parts needed after the expiration of this warranty period are not covered.

About American Water Heaters

American Water Heaters is a preeminent manufacturer of top-tier water heater products, boasting state-of-the-art manufacturing facilities, cutting-edge research and development centers, and corporate headquarters situated in the vibrant city of Johnson City, Tennessee. American Water Heaters is renowned for its extensive array of top-notch residential and commercial water heaters, setting the industry standard for excellence.

Products of American Water Heaters

Water Heaters Gas Tankless Water Heaters Solar Water Heaters Hydronic Water Expansion Tanks American Pump Tanks Tankless Recess Box

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of American Water Heaters logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of American Water Heaters.