3 Simple Steps for State Bicycle Co. Warranty Claim

Step 1:

• Locate your Order Number and keep a digital copy of your original sales receipt; the warranty is valid only for the initial consumer purchaser and is non-transferable.

• Identify your specific model (e.g., Core Line, 4130, 6061 Black Label, or All-Road) as warranty terms can vary by frame material and series.

• Ensure the bicycle was professionally assembled by a bicycle mechanic; State Bicycle Co. requires proof of professional assembly (usually a shop receipt) to validate warranty claims.

• Check for any unauthorized modifications; altering the frame, fork, or components from their original factory specifications may void your coverage.

Step 2:

• Rule out "Normal Wear and Tear"; items like tires, tubes, saddle upholstery, and brake pads are generally not covered under the limited manufacturer's warranty.

• Capture high-resolution photos or video of the suspected defect; visual evidence is required for the technical team to distinguish between a factory flaw and damage from environmental factors or accidents.

• Verify the timeline of the issue; many components have a one-year window, while frames may have extended coverage depending on the specific model series.

Step 3:

• To initiate a claim, visit the Support Center on the official website or email the support team directly with your order details and photos.

• For verified defects, State Bicycle Co. will determine whether to repair or replace the affected part at their sole discretion.

• Note that the owner is responsible for all labor costs associated with the swap of parts and any shipping charges required to send items back for inspection.

State Bicycle Co. Warranty Period:

• Frames & Forks: up to 5 years coverage against manufacturing defects (steel and aluminum).

• Non‑Consumable Parts: 1 year warranty (pedals, hubs, stems, wheels, etc.).

• eBike Electronic Parts (motor, battery, electronics): 18‑month coverage against defects.