3 Simple Steps for Brooklyn Bicycle Co. Warranty Claim

Step 1:

• This is stamped into the bottom bracket (underneath the pedal arms). Important: the company does not store this for you unless you Register Your Warranty online.

• Your warranty is only activated if the bike is professionally assembled. You must provide proof of professional assembly (from a bike shop) to initiate any claim.

• The warranty is valid only for the original owner and is non-transferable. Have your original proof of purchase ready.

• Distinguish between a manufacturing defect and "Wear & Tear." Items like flat tires, broken spokes, and chain stretching are considered normal maintenance and are not covered.

Step 2:

• You are required to provide a photo or video clearly showing the issue.

• Take a clear photo of the serial number on the frame to include in your submission.

• Ensure the component or frame section is clean so the defect is visible in your documentation.

• If you are unsure if an issue is a defect or a simple adjustment, reach out via the website’s Live Chat or call for a consultation.

Step 3:

• Use the official Warranty Inquiry Submission Form on the Brooklyn Bicycle Co. website.

• Do not ship parts or take the bike for a paid repair expecting reimbursement until you have received authorization from the Brooklyn team.

• For verified defects, the company will work to resolve the issue through replacement parts or professional repair guidance.

Brooklyn Bicycle Co. Warranty Period:

• Warranty details vary by product (limited warranty against manufacturing defects).