PlayStore & App Store
3 Simple Steps for Rad Power Bikes Warranty Claim
Step 1:
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Locate your order confirmation or sales receipt to verify the "Warranty Begin Date," which is the date of purchase or receipt, whichever is later.
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Note that for products purchased after January 1, 2024, the Limited Warranty extends to the original purchaser and each subsequent transferee during the coverage term.
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Ensure you have a digital copy of the retail receipt if the purchase was made through an authorized retail partner rather than the official online storefront.
Step 2:
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Capture clear photos or video of the damaged or defective component; this visual evidence is a mandatory requirement before any replacement can be processed.
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Rule out "Wear and Tear" items such as brake pads, tires, tubes, chains, and cables, which are expected to degrade with normal use and are not covered.
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Review the owner's manual to ensure the issue did not result from improper assembly, unauthorized modifications, or use of incompatible accessories.
Step 3:
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Reach out to the support team through the official Help Center to identify potential simple fixes or troubleshooting steps for your e-bike.
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Follow the specific instructions provided if a component replacement is deemed necessary, which may include visiting an Authorized Service Provider.
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Secure written approval prior to any service being conducted if you are seeking coverage for professional labor costs.
Rad Power Bikes Warranty Period:
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Bike Frame & Major Components: 2-year limited warranty
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Battery: 2-year limited warranty (or up to ~300 charge cycles)
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Additional Components & Accessories: 1-year limited warranty
Rad Power Bikes Contact Information:
Contact Address
Rad Power Bikes Inc.
1121 NW 52nd Street
Seattle, WA 98107
USA
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Rad Power Bikes warranty hassle-free.
Useful Links:
What is covered under the Rad Power Bikes Warranty?
These are covered in the Rad Power Bikes warranty policy
- Frame & Components (2 Years): Protection for the frame, forks, stem, handlebar, brakes, lights, and wheel hubs against manufacturing defects.
- Battery (2 Years): Coverage for the lithium-ion battery for up to 300 recharge cycles or until it reaches 75% of original capacity.
- Additional Parts (1 Year): A shorter protection window for items like pedals, freewheels, cranksets, and derailleurs.
- Pre-Approved Labor: Costs for professional service are covered if the work is authorized by the manufacturer before the repair begins.
What is NOT covered under the Rad Power Bikes Warranty?
These are NOT covered in the Rad Power Bikes warranty policy
- Consumables: Brake pads, tires, tubes, shift/brake cables, and hydraulic fluid are excluded as wear-and-tear items.
- Environmental Damage: Rust, corrosion, and damage to paint or decals resulting from exposure to the elements or extreme riding.
- Unauthorized Service: Any failure or loss caused by the use of unauthorized parts or service providers.
- Shipping Damage (After 30 Days): Issues resulting from transit must be reported within 30 days of receipt with photos and a noted Bill of Lading.
Products of Rad Power Bikes:
Our complete claim assistance covers all Rad Power Bikes products, including:
| Product name |
|---|
| Electric bicycles (e-bikes) |
| Cargo e-bikes |
| Folding e-bikes |
| Utility and commuter e-bikes |
| E-bike accessories & replacement parts |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Rad Power Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Rad Power Bikes.