3 Simple Steps for spring step shoes Warranty Claim

Step 1:

• Before beginning, confirm that your footwear issue is the result of a manufacturing flaw in materials or workmanship. The warranty specifically excludes damage caused by normal wear and tear, improper care, accidents, or use beyond the product’s intended purpose.

• Ensure you have your order number (for direct purchases) or a dated proof of purchase from an authorized retailer ready to validate your claim.

• Note that slight variations in color and texture are common in hand-painted and natural leather products. These are considered unique characteristics of artisan craftsmanship rather than warrantable defects.

Step 2:

• To initiate the process, access the Contact Us portal on the official website to open a digital intake ticket.

• Provide the product name or SKU and a detailed description of the defect, such as stitching failure, sole delamination, or hardware malfunction.

• High-quality photographs of the defect are required for assessment. Include a clear image of the damaged area, a photo of the overall shoes, and a picture of the inner size or batch tag if available.

Step 3:

• If the digital claim is approved, the company will, at its discretion, replace the defective footwear with a new pair of the same style or a comparable alternative if the original is out of stock.

• Once the team authorizes a solution, follow the provided instructions carefully. In many cases involving clear manufacturing defects, you may receive a prepaid shipping label to return the faulty pair for inspection.

spring step shoes Warranty Period:

• Standard Manufacturing Warranty: 6 Months