3 Simple Steps for Spitfire Wheels Warranty Claim

Step 1:

• Spitfire Wheels does not currently utilize a centralized digital product registration portal for their urethane or accessories; therefore, your Physical or Digital Sales Receipt acts as the primary mechanical link to validate your status as the original owner.

• Because the brand's quality standards are applied exclusively to the initial retail purchaser, maintaining a record of your transaction is a necessity for any future technical inquiries. It is highly recommended to save a high-resolution photo of your receipt immediately after purchase to ensure the date and authorized skate shop information remain legible.

• This documentation confirms the authenticity of the "Burn Forever" hardware. Without a verified proof of purchase from an authorized dealer or the official distributor, the technical team cannot confirm if a material defect falls within the acceptable parameters for a factory assessment.

Step 2:

• If your hardware suffers a failure that appears to be a factory defect such as a structural air bubble in the urethane, premature core separation, or an out-of-box bearing seat defect you must document the issue with high-quality photography.

• The goal of this assessment is to identify structural anomalies that occurred during the pouring and curing process. Technical experts use these images to distinguish factory flaws from "skate-related" stress, such as flatspots caused by improper powerslides, excessive heat friction, or standard road wear.

• For wheels purchased at a local shop, returning to that location allows a technician to provide an in-person inspection. For online orders, your digital "Visual Evidence" package serves as the foundation for the manufacturer's evaluation of the urethane's integrity.

Step 3:

• To finalize the process and receive a resolution, you must reach out to the customer service department through the official Spitfire Wheels Contact Page or via the Deluxe Distribution Support Email. Providing a detailed description of the hardware failure along with your attached photos and receipt is the required final step.

• The primary method for direct communication regarding technical issues is through the web-based inquiry forms or the support portals found on the brand's official site. Once the specialized staff receives your digital submission, they will evaluate the evidence to determine if a replacement or credit is warranted based on their findings.

• Once a manufacturing fault is verified, the team will coordinate the necessary solution to restore your setup. This structured communication ensures that every skater receives professional support and that their hardware meets the "True Urethane" standards the brand has maintained for decades.

Spitfire Wheels Warranty Period:

• Every Deluxe (DLX) item is guaranteed against manufacturer defects.