3 Simple Steps for Independent Trucks Warranty Claim

Step 1:

  • Because the manufacturer’s protection is strictly non-transferable and applies only to the initial retail purchaser, maintaining a record of your transaction is a necessity for any future technical inquiries. It is highly recommended to store a photo of your receipt in a cloud folder immediately after purchase to confirm the origin of your hardware from an authorized dealer.

  • This documentation confirms the authenticity of your trucks or accessories. Without a verified proof of purchase, the technical team may be unable to confirm if a material defect falls within the parameters for a factory assessment, particularly for apparel and accessories where proof of purchase is a strict requirement.

Step 2:

  • If your hardware suffers a failure that appears to be a factory defects such as an axle slipping, a casting anomaly, or a wiggling kingpin you must document the issue. This requires high-quality photography showing the "Independent" branding, the specific area of failure, and the overall condition of the component to distinguish between a defect and "heavy-grind" wear.

  • The goal of this assessment is to identify structural anomalies that occurred during the manufacturing process. Technical experts use these images to verify that the failure resulted from a defect in materials or workmanship rather than "skate-related" stress, such as jumping from heights that exceed the structural limits or improper setup maintenance.

  • For trucks specifically, the brand considers the "lifetime" of the hardware to be over once the hanger is ground down to the axle. Your visual evidence must confirm that the hardware still has functional material remaining to qualify for a technical evaluation.

Step 3:

  • To finalize the process and receive a resolution, you must reach out to the customer service team by filling out the official Independent Trucks Warranty Claim Form available via the website. Providing a detailed description of the failure along with your attached photos and receipt is the required final step.

  • The primary method for direct communication regarding technical issues is via email, which you will receive after submitting the initial form. Warranty technicians review your digital submission and determine if a physical inspection is required.

  • Once a manufacturing fault is verified at the sole discretion of the NHS staff, the team will coordinate the replacement of the defective product. This structured communication ensures that every skater receives professional support and that their setup is restored to the high-performance standards the brand has maintained since 1978.

Independent Trucks Warranty Period:

  • Limited Lifetime Warranty on skateboard trucks.

How to claim Independent Trucks Warranty

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Independent Trucks Contact Information:

Phone Number

+1 866‑238‑0336

Contact Address

Independent Truck Company / NHS, Inc.
104 Bronson St Unit 9
Santa Cruz, CA 95062
United States

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What is covered under the Independent Trucks Warranty?

Eligible for Coverage: The Independent Quality Guarantee

  • Truck Integrity: Lifetime protection against manufacturer defects, including axle bending, axle slipping, casting anomalies, and threading issues at the point of purchase.
  • Deck and Wood-shop: Coverage for delamination, warpage, and defects in materials or workmanship identified within the initial usage window.
  • Urethane and Bearings: Protection for wheels against bearing seat expansion and for bearings against cage or race failure.
  • Apparel and Soft Goods: Coverage for seams coming undone, zipper defects, and misprints on official brand clothing.
  • Snowboard Hardware: Protection for Santa Cruz snowboards and bindings against topsheet delamination or structural stress cracking not caused by impact.

What is NOT covered under the Independent Trucks Warranty?

Exclusions: Standard Protection Limitations

  • Impact Breakage: Protection does not cover decks or snowboards snapped due to improper landings, "focusing," or hitting obstacles.
  • End of Life: Truck protection is void once the hanger is ground down to the axle or shows signs of a "lifetime of wear."
  • Flat Spots: Wheel protection does not cover flat spots or chipping caused by powerslides or sharp obstacles.
  • Improper Maintenance: Coverage is void for failures caused by over-tightening kingpin nuts, improper installation, or lack of cleaning.
  • Environmental Damage: Protection does not cover rust, water damage, or degradation resulting from exposure to the elements.
  • Second-Hand Sales: The guarantee applies only to the original purchaser and does not follow the hardware to a new owner.

Products of Independent Trucks:

Our complete claim assistance covers all Independent Trucks products, including:

Product name
Trucks
Standard skateboard trucks
Mid trucks
Stage 11 trucks
Hollow trucks
Hardware
Kingpins
Bushings
Axles
Mounting hardware
Accessories
Pivot cups
Washers
Spare parts
Apparel
T‑shirts
Hoodies
Hats
Beanies
Lifestyle
Stickers
Bags
Skate accessories

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Independent Trucks logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Independent Trucks.