3 Simple Steps for Element Skateboards Warranty Claim

Step 1:

• Element currently operates without a centralized digital product registration portal for their hardgoods; therefore, your Original Sales Receipt acts as the primary mechanical link to validate your status as the initial purchaser.

• Because the manufacturer’s protection is strictly non-transferable and applies only to items bought through authorized Element dealers or the official webstore, archiving this document is a necessity. It is highly recommended to take a high-resolution photo of your receipt immediately after purchase to ensure the date and retailer information remain legible for any future technical inquiries.

• This documentation confirms the authenticity of the wood-shop construction. Without a verified proof of purchase, the technical team cannot confirm if a material defect falls within the acceptable window for a factory assessment following the initial transaction.

Step 2:

• If your hardware suffers a failure that appears to be a factory defect such as premature delamination between the maple plies or a structural defect in a garment's seam, you must document the issue. This requires clear photography of the "Tree Logo" branding, the specific area of failure, and the overall condition of the product.

• The goal of this assessment is to identify structural anomalies that occurred during the manufacturing process. Technical experts will review these images to distinguish between a verified factory flaw and "skate-related" stress, such as landing "bolts-heavy," board focusing, or standard environmental wear and tear.

• For hardware purchased at a local skate shop, returning to that authorized dealer is often the most efficient route for an initial physical inspection. For online orders, your digital evidence package serves as the foundation for the brand's remote evaluation.

Step 3:

• To finalize the process and receive a resolution, you must reach out to the customer service team through the official Element Contact Page or via the Support Email dedicated to your specific region. Providing a detailed description of the failure along with your attached photos and receipt is the required final step.

• Once the specialized staff receives your digital submission, they will evaluate the evidence to determine if a replacement, repair, or store credit is warranted. You will receive a follow-up communication confirming the status of your claim and any further instructions for returning the defective hardware to the distribution center.

• If the claim is validated, the team will coordinate the necessary solution to ensure your gear is restored to the high-performance standards the brand has maintained since 1992. This structured communication ensures that every rider receives professional support for their technical equipment and apparel.

Element Skateboards Warranty Period:

• Element skateboard warranties typically cover manufacturing defects in materials and workmanship—such as delamination or warping for a limited period, often 30 days to 1 year.