3 Simple Steps for Bones Wheels Warranty Claim

Step 1:

  • Since the brand’s quality standards apply exclusively to the initial retail purchaser and cover the "useful life" of the product, keeping a record of your transaction is a necessity for any future technical inquiries. It is highly recommended to take a high-resolution photo of your receipt immediately after purchase to ensure the authorized dealer information remains legible.

  • This documentation confirms the authenticity of the "Skate Rated" hardware. Without a verified proof of purchase, the technical team cannot confirm if a material defect falls within the acceptable parameters for a factory assessment relative to the product's wear level

Step 2:

  • If your hardware suffers a failure that appears to be a factory defect such as a hub core separating from the urethane or a structural failure in a bearing race you must initiate a visual record. This involves taking clear, high-quality photos of the failure point, the specific "Bones" branding on the hardware, and the overall condition of the set.

  • The goal of this assessment is to identify structural anomalies that occurred during the chemical pouring or assembly process. Technical experts use these images to distinguish factory flaws from "skate-related" stress, such as flat-spots caused by sliding on rough pavement or bearing seizure due to water exposure and rust.

  • For products purchased at a local skate shop, returning to that authorized dealer can provide a preliminary in-person inspection. For online orders, your digital evidence package serves as the foundation for the manufacturer's evaluation of the component's integrity.

Step 3:

  • To finalize the process and receive a resolution, you must reach out to the customer service department through the official Bones Contact Page or via the Skate One Support Email at service@skateone.com. Providing a detailed description of the hardware failure along with your attached photos and digital receipt is the required final step.

  • Once the specialized staff receives your digital submission, they will evaluate the evidence to determine if a replacement is warranted. In some cases, specifically for bearings and wheels, you may be issued a Return Merchandise Authorization (RMA) to send the hardware to their California headquarters for a physical lab test.

  • If the claim is validated, the team will coordinate the shipment of replacement hardware to restore your setup. This structured communication ensures that every skater receives professional support and that their gear meets the elite performance standards.

Bones Wheels Warranty Period:

  • Lifetime warranty against manufacturing defects.

How to claim Bones Wheels Warranty

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Bones Wheels Contact Information:

Phone Number

(800) 288‑7528

Contact Address

6860 Cortona Drive Unit B, Goleta, California 93117

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What is covered under the Bones Wheels Warranty?

Eligible for Coverage: The Bones "Skate Rated" Guarantee

  • Manufacturing Faults: Coverage for defects in workmanship and materials for STF/SPF wheels and "Skate Rated" bearings.
  • Core Integrity: Protection against the internal plastic hub of a wheel separating from the outer urethane tire.
  • Structural Failures: Coverage for the failure of bearing cages, races, or balls that occurs during normal, well-maintained use.
  • Hardcore Bushings: Protection against the inner plastic insert detaching from the surrounding urethane bushing.
  • Arrival Protection: Guarantee for hardware that is found to be physically damaged or "out of round" immediately upon unboxing.

What is NOT covered under the Bones Wheels Warranty?

Exclusions: Standard Protection Limitations

  • Flat-Spots: Protection does not cover flat-spots resulting from improper powerslides or sliding on textured/rough surfaces.
  • Environmental Neglect: Coverage is void for bearings that have seized or rusted due to exposure to water, mud, or lack of proper lubrication.
  • End of Useful Life: Protection is void once wheels are worn down to the core or bearings show a "lifetime of wear" through years of use.
  • Impact Damage: Coverage does not apply to hardware shattered or cracked due to extreme vertical drops or high-impact collisions.
  • Improper Installation: Any protection is void if the product shows damage from using incorrect tools or forcing bearings into tight truck seats.
  • Second-Hand Sales: The guarantee applies only to the original purchaser and does not follow the hardware to a subsequent owner.

Products of Bones Wheels:

Our complete claim assistance covers all Bones Wheels products, including:

Product name
Skateboards
Complete skateboards
Cruiser skateboards
Decks
Skateboard decks
Trucks
Skateboard trucks
Wheels
Skateboard wheels

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Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bones Wheels logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bones Wheels.