The authorized Specialized retailer handles warranty claims, while Specialized Rider Care should be contacted for purchases made through the official Specialized website. They will ask you to provide the original proof of purchase and the defective part during the warranty period.
For items bought through the official website, Rider Care will furnish guidelines for submitting claims. Warranty coverage for third-party components is handled directly by the respective manufacturer.
The registration is split into two sections for bikes and Roval. Each category requires you to create an account beforehand.
Should you determine that a newly purchased and unused item from their online store does not meet your needs for any reason, you have the option to return it within 60 days of receipt for a full refund, credited back to the original payment method.
The used and undamaged products have a return period of 30 days. The return must include all components originally included with your purchase, such as manuals, warranty documents, and any other accessories.
Once your return is approved, you can expect to receive your refund within approximately 72 hours, varying based on the original payment method used. An email confirmation will be sent to you once your return has been processed.
The refund amount will be equivalent to the original purchase price of the returned item(s), inclusive of applicable tax, but exclusive of the initial shipping and handling charges.
During the warranty process, Specialized Bicycle may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Specialized Bicycle, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Specialized offers a lifetime warranty to the original purchaser, covering structural defects in material or workmanship across all Specialized-branded frames and forks. This warranty extends to components such as seat stays and chainstays on full-suspension bicycles.
1-year warranty on specialized-branded apparel and other items
2-year warranty on Motors and Drive systems components on e-bikes, Helmets, Shoes,
The warranty excludes the replacement of parts subject to wear and tear, damage resulting from crashes or other accidents, as well as damage due to abuse or corrosion.
SPECIALIZED is an American company renowned for its design, manufacturing, and marketing of bicycles, bicycle components, and related products under the brand name "Specialized," as well as the premium and professional-oriented "S-Works" line. Founded in 1974 by Mike Sinyard and headquartered in Morgan Hill, California, the company has gained significant traction among riders, particularly in the North American and European professional cycling circuits. Notably, as of 2023, the London Ambulance Service has adopted a customized version of the Specialized Rockhopper mountain bike for their Cycle Response Units, catering to their operations in congested urban areas.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Specialized Bicycle logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Specialized Bicycle.