The procedure is straightforward: complete the warranty form, attach a copy of your purchase receipt, and Santa Cruz will reach out within two business days to proceed with your order.
If a non-warranty scenario arises, Santa Cruz Bicycles will offer replacement parts to the original owner at a discounted rate during the specified warranty period outlined.
You have a window of 60 days from the date of purchase to initiate returns. Refunds will be processed only to your original payment method. Shipping fees are non-refundable, except in instances where an error was made on their part with shipping.
Santa Cruz doesn't facilitate an "exchange" procedure. Instead, please return your item and proceed to place a new order for the alternative item.
This warranty provides you with certain legal entitlements, and additional rights may vary depending on the laws of your state or country. Certain states and countries may not permit some or all of the mentioned exclusions or limitations, thus they might not be applicable to you.
Regarding paint, other finishes, and decals, the warranty duration extends to three years from the initial purchase date. It's important to note that this limited warranty does not cover fading and other conditions resulting from excessive exposure to ultraviolet light (UV) or outdoor elements.
During the warranty process, Santa Cruz Bicycles may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Santa Cruz Bicycles, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Santa Cruz Bicycles will, at its discretion, repair or replace products manufactured by Santa Cruz Bicycles that are found to be defective in materials or workmanship. This warranty remains valid for the lifetime of the frame or fork and applies solely to the original owner. However, frames purchased before May 1, 2015, are subject to the previous warranty terms, which provide coverage for five years from the original date of purchase.
Lifetime warranty on bearing replacement, handlebar, and bottle cage, and reserve carbon wheels
The warranty excludes expenses related to labor, custom finishes, regular wear and tear, or damage resulting from commercial use. Additionally, it becomes void if the part undergoes any modification from its original condition or if it's used outside its intended purpose, as determined solely by Santa Cruz Bicycles. Warranty coverage for damage resulting from accidents, crashes, or other impacts is limited to offered replacements at a reduced charge, as specified.
Founded in 1994, Santa Cruz Bicycles originated from a modest space, scarcely larger than a two-car garage, situated at 104 Bronson Street in Santa Cruz, California. The Seabright Cannery industrial complex, shared by various entities including Santa Cruz Skateboards, RockShox, a surfboard shaper, bakeries, a salsa company, multiple artists studios, a coffee roaster, a climbing gym, and others, fostered an eclectic yet highly creative environment. While Santa Cruz Bicycles excels in crafting top-tier downhill, cross-country, and electric bikes, it is primarily recognized for models that seamlessly blend pedal ability with the exceptional descending capabilities exemplified by the original Tazmon.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Santa Cruz Bicycles logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Santa Cruz Bicycles.