To make a claim under this warranty, it must be initiated through an authorized dealer or distributor, and proof of purchase is mandatory. Prior to processing a warranty claim, a bicycle must be registered with Trek Bicycle Corporation.
Trek and Electra bear no responsibility for incidental or consequential damages unless prohibited by state regulations. Claims initiated outside the country of the original purchase may be subject to fees and additional limitations.
Registering your new bike is a fast and simple method to safeguard your investment. It offers a record of your serial number, which can be invaluable if your bike is lost or stolen.
The bike's serial number can be located on the underside of the bicycle frame, typically near the bottom bracket. Look for a sticker that includes a barcode.
If you're not completely satisfied with your Trekbikes purchase within the initial 30 days, they'll accept the return hassle-free and without any extra charges. Please note that in-store purchases may be subject to specific restrictions imposed by individual retailers.
When a refund is processed, the refunded amount will be returned to the original payment method utilized during the purchase. Typically, refund credits reflect on your account within 10 days, although it may take up to 30 days depending on your bank's processing time.
The 30-Day Unconditional Guarantee encompasses Trek and Bontrager aftermarket components, apparel, and accessories. However, Bontrager OE (original equipment) componentry sold with a bicycle is not covered. Additionally, any used items must be cleaned prior to being returned.
The customer service team is committed to sharing their passion for cycling with you. If you require assistance or have inquiries that need addressing, simply reach out via email, and they'll be readily available to assist you.
2-year limited warranty on Bontrager wheels with alloy rims, paint and decals, apparel, parts
801 W. Madison Street,
Waterloo, WI-53594,
USA.
Let Warranty Valet assist you in claiming Trek Bikes warranty hassle-free.
The warranty covers all bicycles manufactured from the model year 2020 onwards, as well as parts and accessories purchased after August 1, 2019. This warranty remains valid from the original date of purchase and is explicitly restricted to the repair or replacement of a defective item, determined at the manufacturer's discretion.
The warranty excludes several conditions, including normal wear and tear, improper assembly, corrosion, and improper maintenance. Additionally, it does not cover the installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold. Damage or failure due to accidents, misuse, abuse, or neglect are also not covered. Labor charges for part replacement or changeover, as well as non-proprietary products covered by the original manufacturer’s warranty, are excluded. Furthermore, cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels are not covered under the warranty.
Our claim assistance covers all Trek Bikes products, including:
| Product name |
|---|
| Road bikes |
| Mountain bikes |
| Hybrid bikes |
| Electric bikes |
| Electra bikes |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Trek Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Trek Bikes.