• Claim Your Warranty Now

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3 Simple Steps for Mobvoi Warranty Claim:

Step 1:

  • In order to initiate a warranty claim under this limited warranty, you are required to reach out to Mobvoi and furnish pertinent details within the specified Warranty Period. This can be accomplished by accessing the support page.

  • For a warranty claim to be processed, it's crucial to provide proof of purchase from Mobvoi or an authorized reseller, a detailed description of the problem or defect, the date when the defect was initially noticed, as well as your current address and phone number.

Step 2:

  • If your claim meets the conditions for acceptance, Mobvoi will issue a Return Merchandise Authorization. It is imperative that you return the products to Mobvoi (using the address provided by Mobvoi), along with the proof of purchase and the RMA, within 30 days from the date you received the RMA from Mobvoi.

  • In the event you neglect to return the Product(s), proof of purchase, and RMA, along with any additional information requested by Mobvoi, within this 30-day timeframe, your claim will be considered void.

Step 3:

  • This limited warranty is applicable solely to products manufactured by or for mobvoi bearing the "ticwatch" trade name or logo and featuring a valid ticwatch serial number. removal of the serial number from the product(s) renders this limited warranty null and void.

  • This warranty grants you certain legal rights, and you may also possess additional rights that differ depending on your jurisdiction.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 5pm(PST)

Contact Address

San Francisco,

Useful Links:

What is covered under the Mobvoi Warranty?

Mobvoi offers the following limited warranty for products purchased directly from Mobvoi's website or an authorized reseller. Mobvoi ensures that the Products are free from defects in materials and workmanship under normal use for one year from the date of product receipt. For any Products exhibiting material defects during this warranty period, Mobvoi will, at its discretion, undertake one of the following actions: (i) repair the Product(s); (ii) replace the Products with new or refurbished ones (the replacement Products being of identical model or functional equivalence); or (iii) provide a refund based on the depreciation accrued, corresponding to the price you paid for the Products.

  • 1-year limited warranty

What is NOT covered under the Mobvoi Warranty?

The limited warranty excludes certain conditions and scenarios, including consumable parts like batteries, unless damage occurs due to a defect in non-consumable parts. It also exempts normal wear and tear, cosmetic damage such as scratches or dents, and damages resulting from misuse, accidents, neglect, or abuse. Additionally, alterations, modifications, improper repairs or installations, and operation outside of permitted uses as described by Mobvoi void the warranty. Damage caused by non-TicWatch products, third-party applications, or modifications to firmware or software by unauthorized parties are also not covered by the warranty.

About Mobvoi

Mobvoi is an AI company with generative AI and voice interaction technologies at the core of their business. To build a world-leading universal large language model and become a global pioneer in AI CoPilot through the integration of AI technology, innovative solutions, and commercialization capability. Meanwhile, under enterprise-related scenarios, they have pre-installed their automotive voice interaction solutions in more than two million vehicles since 2020. Under consumer-related scenarios, they have accumulated sales of more than one million pieces of their AIoT smart devices since 2020.

Products of Mobvoi

Smartwatches Home Gyms Leather Bands Silicone Bands Genuine Leather Watch Straps

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Mobvoi logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Mobvoi.