Step 1:

  • Registering your Sony product streamlines the Sony warranty claim process. You should consider registering your product after purchasing any Sony product. It is an excellent way to store and access all your product-related details.

  • You can also track your orders, register your product, apply for returns, and access your store credit through the account.

  • In the first step, you must choose your country name, language, and date of birth, followed by your working email address along with a strong password and first and last name.

Step 2:

  • All of your personal details, like first and last name, address with zip code (mandatory), and your current email address and phone number, have to be provided.

  • Product details to be included are model number, serial number (optional), purchase date, date of delivery, and price paid (optional), along with the retailer's name mandatorily.

  • You can use this registration for warranty claims in the future if needed. They maintain dedicated pages to apply for repair and replacement requests for all of your Sony products.

Step 3:

  • Since Sony deals with numerous products, they have diverse customer support to satisfy their huge customer base. Each product has a dedicated team of professionals who can help you sort out any kind of issues and concerns.

  • Sony also has informative FAQs and manual download pages where you can know everything about your product by providing the model name.

  • Sony will fix TV issues like blank screens, display problems, lines, blurs, double images, contrast issues, odd colors, and more.

  • During the warranty process, Sony may offer you one of the following solutions: warranty replacement or warranty service. The warranty period usually ranges from 1 to 5 years.

Sony Warranty Period:

  • 30-Day Return Policy

  • 1 to 5-Year Warranty Depending On The Type Of Product

  • Extended Warranty Plans Available

Sony Contact Information:

Phone Number

+1-800-942-7669

Mon-Fri: 9 AM - 9 PM (ET) & Sat-Sun: 10 AM - 8 PM(ET)

Contact Address

550 Madison Avenue,
New York, NY 10022,
United States.

Chat or Submit a Claim

If you are having trouble contacting Sony, submit a claim here.

What is covered under the Sony Warranty?

Sony warranty covers:

  • Material and workmanship defects
  • The original purchaser
  • Authorized retailers
  • Repair or replacement

What is NOT covered under the Sony Warranty?

Sony warranty excludes:

  • Technology limitations
  • Unauthorized modifications
  • Damages from non-Sony installation or set-up
  • Improper adjustments or non-recommended signals
  • Improper care, and lack of maintenance

Products of Sony:

Our claim assistance covers all Sony products, including:

Product name
TV & Home Theatre
Imaging
Audio
Mobile
Gaming Gear

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sony logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sony.