Step 1:

  • You can always get in touch with Sonos support for all of your queries and concerns, including warranty claims. They will be more than happy to do everything from their end to resolve your problem.

  • Sonos maintains separate teams for sales, support, and community who will guide you in product purchase, discuss issues, and get in touch with fellow people who use Sonos products.

  • They also maintain dedicated pages for FAQs, product returns, and much more that educate you on the necessary basic details.

  • During the warranty process, Sonos may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year for all products.

Step 2:

  • Sonos is always adaptive to modern technology. Hence they maintain a virtual claims specialist to help in the warranty claims. You will have to provide your email address, Extend contract ID, or customer ID to initiate the claim.

  • It will find your protection plan with details and proceed with the claim by asking for your problem and proof of purchase, like a sales receipt, model number, and other necessary details.

  • Then their team will seriously evaluate your issue, educate you about the eligibility of the claim, and provide you with other details to proceed with the claim.

Step 3:

  • You can create your Sonos account by providing your first name, last name, and current email address along with a strong password. This will be your helping hand to organize all your product details, claims, tracking, and much more in one place.

  • All Sonos products come with a limited lifetime warranty. The coverage and length of the period are totally dependent on your location and the specifications of the product. You can always check their Terms of Sale for the purpose.

Sonos Warranty Period:

  • 45-Day Return Policy.

  • 1-Year Limited Warranty For Most Of Their Products.

Sonos Contact Information:

Phone Number

+1-800-680-2345

Mon-Fri: 9 AM - 11 PM (ET)

Contact Address

255 California Street
Suite 1300
San Francisco, CA 94111

Chat or Submit a Claim

If you are having trouble contacting Sonos, submit a claim here.

What is covered under the Sonos Warranty?

Sonos limited warranty covers:

  • Defects in material and workmanship
  • Free repair or replacement
  • Warranty ownership is transferable

What is NOT covered under the Sonos Warranty?

Sonos warranty will not be applicable to:

  • Altered or missing serial numbers
  • Third-party parts, accessories, or components
  • Usage contrary to Sonos' product instructions

Products of Sonos:

Our claim assistance covers all Sonos products, including:

Product name
Speakers
Portable Speakers
Home Theater
Speaker Sets
Accessories
Architectural
Components

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sonos logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sonos.