3 Simple Steps for Sonos Warranty Claim:

Step 1:

  • You can create your Sonas account by providing your first name, last name and current email address along with a strong password. This will be your helping hand to organize all your product details, claims, tracking and much more in one place.

  • All Sonos products come with a limited lifetime warranty. The coverage and length of the period are totally dependent on your location and the specifications of the product. You can always check their Terms Of Sale for the purpose.

Step 2:

  • Sonos is always adaptive to modern technology. Hence they maintain a virtual claims specialist to help in the warranty claims. You will have to provide your email address, Extend contract ID, or customer ID to initiate the claim.

  • It will find your protection plan with details and proceed with the claim by asking your problem and proof of purchase like sales receipt, model number and other necessary details.

  • Then their team will seriously evaluate your issue, educate you about the eligibility of the claim and provide you with other details to proceed with the claim.

Step 3:

  • You can always get in touch with Sonos support for all of your queries and concerns including warranty claims. They will be more than happy to do everything from their end to resolve your problem.

  • Sonos maintains separate teams for sales, support and community who will guide you in product purchase, discuss the issues, and get in touch with fellow people who use Sonos products respectively.

  • They also maintain dedicated pages for FAQs, product returns and much more that educate you on the necessary basic details.

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Phone Number


Mon-Fri: 9 AM - 11 PM (ET)

Contact Address

255 California Street
Suite 1300
San Francisco, CA 94111

What is covered under the Sonos Warranty?

Every product of Sonos is covered under the promised limited warranty as per its specifications from the date of shipment of the product under normal use. You can also exercise the powers of your local consumer law in the warranty claim. Sonos will not stand as a restriction of the concern. However, Other legal rights may change according to the location. It covers any type of defect in material and workmanship in the period. Applying for a claim with valid details and proofs leads to repair or replacement of the defect in the product at no cost. Any defect that is not covered in the claim will be immediately informed along with the additional fees required for the repair. Be noted that replacement of parts or products will never extend the warranty period and its ownership is transferable. Sonos also has extended warranty plans, accidental damage, $0 deductible along with easy claims in the process.

  • 45-Day Return Policy.

  • 1-Year Limited Warranty For Most Of Their Products.

What is NOT covered under the Sonos Warranty?

Sonos never warrants that all of its products will be error-free and operate without interruption. Hence it is not responsible for any type of loss in money, business or data in extreme cases. Special, incidental, consequential, exemplary or indirect damages always go void in the claim. Additionally, Sonos also has an exclusion on what is covered in the claim. Hence damages due to problems that result from external causes such as accident, improper usage or misuse; with altered or missing serial numbers; having had their housings opened or are otherwise tampered with; caused by using third-party parts, accessories or components; usage in non accordance with Sonos’ product instructions. Your failure to implement all error corrections or bug fixes to the Product that are made available by Sonos also makes the claim ineligible.

About Sonos

Sonos is a renowned wireless audio systems brand that is loved by millions of people around the world. They are working on the aim of reinventing home audio for today and tomorrow. Being a pioneer of wireless audio, They are striving hard to make your audio experience wholesome every day. The user experience of Sonos products with digital controls makes it thrive in the competition. Sonos offers a wide selection of wireless speakers and soundbars with easy-to-use controls through its intuitive app. If you are into music in your life. You must have a Sonos product in your space!

Products of Sonos

Speakers Portable Speakers Home Theater Speaker Sets Accessories Architectural Components

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sonos logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sonos.