Sommer does not have account creation or product registration options. If you are thinking of claiming a warranty for Sommer products, You must directly register for the warranty on their site. They also maintain a special form for product returns.
Warranty Valet can be very helpful in brands like Sommer as it helps you to keep all your warranty details safer in one place which can be easily accessed anywhere. Our team will also attend to the claim on your behalf to make it successful.
The warranty registration begins with providing your personal details like first & last name, detailed address with city, state, zip code and country along with email address. Serial number, purchase date and location of purchase are the product details to be included. You can also use the comment tab to describe the problem and use the document section to provide proofs like photos.
Their customer support will immediately look into the problem and evaluate it. The eligibility of your claim will be finalized in the process and you will be instructed on the further processes.
Contacting their customer support is simple. You must fill out the contact form with your name and email address along with the description of your contact. Their team will get back to you as soon as possible. This can be used for any purpose to get in touch with Sommer.
Additionally, Their support team can help you with manuals & flyers, videos, HomeLink, dealer locator, online payment and much more.
30-Day Return Policy.
2-Year Product Accessories Warranty.
6-Year Part Warranty.
10-Year Spare Part Warranty.
Sommer USA Inc.
2217 Distribution Center Drive, Suite F
Charlotte, NC 28269
If you are having trouble contacting Sommer, submit a claim here.
Sommer’s limited warranty covers the claims only from the original purchaser and is claimable only for the initial installation of the product. Every product is covered under the claim in the specified warranty period. Any defects and problems arising in material or craftsmanship are repaired or replaced at their sole discretion. Make sure your claim is within the warranty period of the particular issue as the products have specified warranty period for parts and accessories and you are claiming in the same country of purchase. The other means can easily make the claim void.
Sommer warranty plans have limitations on what is included in the claim. As per the plan, Any damage or defect that is due to damage in delivery; usage of the product in situations or circumstances that are not recommended by Sommer; improper or unauthorized repair or alteration; normal wear and tear; by non-original equipment manufacturer spare parts or components; improper care and maintenance; insufficient handling, storage, use & installation; erosion, corrosion, abrasion or similar causes; causes by anything that is beyond Sommer’s control including disaster and acts of God; accident or negligence are excluded in the claim. It also does not apply to the programming of any remote control devices and consumable/replaceable parts like batteries, LEDs and fuses.
Our claim assistance covers all Sommer products, including:
| Product name |
|---|
| Garage Door Opener |
| Accessories |
| Entry Doors |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sommer logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sommer.