3 Simple Steps for Samsonite Warranty Claim

Step 1:

• If a problem arises with your Samsonite product during the warranty period, resulting from manufacturing defects in materials or workmanship, choose to either repair or replace the product, adhering to the terms and conditions of the warranty.

• For initiating a service request, they will require few information of your product. The necessary numbers can be located on the interior label within your product.

• To initiate a Samsonite warranty claim, you'll need to provide proof of purchase along with your product details, such as the SKU number and date of purchase, to ensure a smooth and efficient process.

• Ensure that you provide all the requested details in the form. Once the form is submitted, they will generate a repair ticket along with an RMA number.

Step 2:

• Before you proceed with the Samsonite warranty claim, it is important to register your product with Samsonite.

• The registration process involves providing a few details, which include the product name or SKU number, as well as your personal information such as your name, email address, phone number, and street address.

• Once you've completed the submission, you'll be able to furnish additional information related to your product purchase, such as the purchase date, price paid, salesman ID, and proof of purchase.

• After completing these steps, you will receive a confirmation email from them containing warranty information for the product.

Step 3:

• If you intend to replace your product, specific replacement parts can be acquired for a fee, which covers a minor shipping charge.

• These replacement parts are obtainable through Consumer Relations and encompass items such as keys, padlocks for soft-side luggage, ID tags, and detachable shoulder straps.

• To proceed, kindly fill out their "Contact Us" form, furnishing the specifics of your request. After that, a team member from the Samsonite customer service will reach out to you via phone within 5-7 business days to securely collect information to provide you with a replacement.

• During the warranty process, Samsonite may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period usually ranges from 3 to 10 years.
  

Samsonite Warranty Period:

• Samsonite offers a range of limited global warranties, including 3-year, 5-year, and 10-year coverage options