3 Simple Steps for Samsonite Warranty Claim:

Step 1:

  • Before you proceed to claim your warranty, it is important to register your product with Samsonite.

  • The registration process involves providing a few details, which include the Product Name or SKU Number, as well as your personal information such as your name, email address, phone number, and street address.

  • Once you've completed the submission, you'll be able to furnish additional information related to your product purchase, such as the purchase date, price paid, salesman ID, and proof of purchase.

  • After completing these steps, you will receive a confirmation email from them containing warranty information for the product.

Step 2:

  • If a problem arises with your Samsonite product during the warranty period, resulting from manufacturing defects in materials or workmanship, choose to either repair or replace the Product, adhering to the terms and conditions of the warranty.

  • For initiating a service request, they will require few information of your product. The necessary numbers can be located on the interior label within your product.

  • Ensure that you provide all the requested details in the form. Once the form is submitted, they will generate a repair ticket along with an RMA number.

Step 3:

  • If you intend to replace your product, specific replacement parts can be acquired for a fee, which covers a minor shipping charge. These replacement parts are obtainable through Consumer Relations and encompass items such as keys, padlocks for softside luggage, ID tags, and detachable shoulder straps.

  • To proceed, kindly fill out their "Contact Us" form, furnishing the specifics of your request. After registration, a team member will reach out to you via phone within 5-7 business days to securely collect information to provide you a replacement.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon - Fri: 9:00am - 4:00pm EST

Contact Address

Joint Corporate Headquarters.
575 West Street, Suite 110,.
Mansfield, MA 02048

What is covered under the Samsonite Warranty?

Samsonite's manufacturing defects warranty typically covers defects arising from materials and workmanship for a defined duration starting from the purchase date. This warranty additionally encompasses potential repairs or replacements for the product, subject to the company's discretion. This warranty is exclusively applicable to either the initial purchaser or the recipient of the product as a gift. Its validity spans a period of ten years, commencing from the purchase date. The terms and conditions of the warranty may vary by product and region.

  • 3 - 10 years or even lifetime warranty depending on the product.

What is NOT covered under the Samsonite Warranty?

Damage caused by misuse, abuse, or mishandling, including airline or third-party mishandling, is not covered in the Samsonite warranty. Additionally, normal wear and tear, cosmetic damage, and damage to contents inside the luggage are excluded. The warranty does not cover repairs or replacements not authorized by Samsonite.

About Samsonite

Samsonite is one of the most renowned luggage brands in the world, having been a leader in the travel industry since its inception in 1910. Its products are renowned for their innovation, durability, and stylish designs, as well as their ability to withstand the demands of frequent travel and jet-setting. With a commitment to quality and dependability, Samsonite has earned the trust and loyalty of millions of travelers around the world. Its products are characterized by their advanced technology, lightweight design, and high-quality materials, ensuring that they are the ideal choice for travelers on the go. From its classic collections to its cutting-edge innovations, Samsonite continues to be a leader in the world of travel gear, making every journey effortless, orderly, and stylish.

Products of Samsonite

Bartlett large spinner Detour travel backpack Detour 34 Wheeled Duffel Classic Leather Backpack Totes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Samsonite logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Samsonite.