3 Simple Steps for Samsonite Warranty Claim

Step 1:

• For initiating a warranty service request, they will require a few pieces of information about your product. The necessary numbers can be located on the interior label within your product.

• For a Samsonite warranty claim, you’ll need to provide proof of purchase along with product details such as the SKU number and date of purchase.

• Ensure that you provide all the requested details in the form. Once the form is submitted, they will generate a repair ticket along with an RMA number.

Step 2:

• Before you proceed with the Samsonite warranty claim, it is important to register your product with Samsonite.

• The registration process involves providing a few details, which include the product name or SKU number, as well as your personal information, such as your name, email address, phone number, and street address.

• Once you've completed the submission, you'll be able to furnish additional information related to your product purchase, such as the purchase date, price paid, salesman ID, and proof of purchase.

Step 3:

• If you intend to replace your product, specific replacement parts can be acquired for a fee, which covers a minor shipping charge.

• These replacement parts are obtainable through Consumer Relations and encompass items such as keys, padlocks for soft-side luggage, ID tags, and detachable shoulder straps.

• To proceed, kindly fill out their "Contact Us" form, furnishing the specifics of your request. After that, a team member from the Samsonite customer service will reach out to you via phone within 5-7 business days.

• During the warranty process, Samsonite may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period usually ranges from 3 to 10 years.
  

Samsonite Warranty Period:

• Samsonite offers a range of limited global warranties, including 3-year, 5-year, and 10-year coverage options

Real Experiences with Samsonite Warranty Claims:

Typical Processing Time: Based on real customer experiences, if you have all the required documents, the Samsonite warranty claim process typically takes about 8-12 days.

Reason for Common Delays: Missing tags, delays in providing product information, and the absence of defect images have contributed to the processing delay.

Helpful Tip to make the claim easier: Keep your original purchase receipt and product details ready. Providing the issue image along with the product details in a single submission will help make the claim process smoother.

Required Documents for Your Samsonite Warranty Claims:

• Name and Address

• Phone Number and Email Address

• Order # and/or Purchase information (if available)

• Size and colour of the product

• Detailed description of the damage

• Multiple pictures of the product, front and back, along with the damaged area(s)