Claiming the warranty via email or an E-warranty account should be decided by the customers as both methods will be suitable for you.
When you want to go with email, the job number will be assigned once you get in touch with them. Following this, sending the original receipt, and product to SONIQ or an approved repair agent, and paying the transportation cost by the consumers are upcoming steps.
Account creation, registration, and making a warranty claim are the three important processes under the E-warranty. Before registration, it is vital to have an account.
SONIQ provides you with a time period of 30 days to return the products due to mind change and 3 days for the submission of photographic evidence of the damage of the delivered product to the customer service team.
The return authorization number will be valid up to fourteen days from the date you receive it which is provided by the customer support team after you inform them.
You should keep the products in exact condition like how you received them from the SONIQ, in the original packaging, without missing any instruction manuals and accessories when you return.
After receiving the product, SONIQ will evaluate it to determine whether the return is eligible for a refund. The customer support team will provide further instructions to buyers who fail to return the products within 14 days.
During the warranty process, SONIQ may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting SONIQ, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
SONIQ guarantees that if any defects arise in the Product during the 12-month Standard Manufacturer Warranty period, it will be replaced or repaired. This warranty applies specifically to products purchased from the SONIQ online shop and is valid for the original purchaser only; it cannot be transferred if the Product is resold by the original purchaser.
12-month manufacturer warranty
The standard warranty does not cover physical damage or accessories such as remotes, power adapters, rechargeable batteries, and cables. It also excludes defects caused by factors not attributable to faulty parts or the manufacture of the Product, including misuse, neglect, abuse, accidental damage, improper voltage, liquid spillage, vermin infestation, software issues, or unauthorized alterations made to the Product. Additionally, the warranty does not apply to LCDs (Liquid Crystal Displays) or plasma panels with a small number of defective cells (pixels), as these imperfections are considered normal during manufacturing and do not affect the TV's performance. Similarly, image retention or burn-in, which can occur in phosphor-based displays, is not covered, especially in extreme cases where it may become permanent.
Established in 2000, SONIQ Australia stands out as a premier provider of top-notch consumer technology merchandise. Putting customers at the forefront of their operations, they tirelessly conduct thorough research and development to bring forth quality products at competitive prices, making cutting-edge technology accessible to all. Each year, countless groundbreaking innovations from SONIQ find their way into the hands of consumers across Australia and beyond. SONIQ's mission is clear: to make the latest tech products accessible to millions of Australians while simultaneously enhancing lives as one of the most budget-friendly brands in the market.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of SONIQ logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of SONIQ.