3 Simple Steps for Soniclean Warranty Claim:

Step 1:

  • The provided registration form for the warranty claiming procedure needs to be completed. Your name, email, phone number, home address, date of purchase, product name or model number, serial number, and place of purchase are supposed to be provided in the form.

  • The warranty policy varies according to the model of your machine. Tapping the product warranties button provides warranty coverage for particular products.

Step 2:

  • You have 30 days to return your product from the date when the product was delivered and no shipping charge is paid for the returns for all products bought on the original website. 

  • The products that are worn, used, modified, or physically damaged are not eligible for return or exchange. The product in its original packaging qualifies for a refund.

  • Soniclean takes 3-5 days to process your refund, and it will be credited to the debit or credit card you used for the purchase when you received the products.

Step 3:

  • The contact form is for getting in touch with them regarding the following topics: common questions and sales, receiving orders and technical assistance, return requests, and for individuals who want to become retailers.

  • Once you've entered the necessary information, please upload pictures of the product, and then proceed by clicking the "submit" button.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Phone Number


Mon-Fri: 12pm - 6pm (EST)

Contact Address

99 Moody St,
Waltham, Massachusetts-02154,

What is covered under the Soniclean Warranty?

The warranty applies to products purchased from authorized Soniclean retailers and is only valid for the original owner and the original product; it cannot be transferred. Soniclean assures that the suction motor and unit will be free from defects in material and workmanship during the warranty period when used in normal household conditions and maintained according to the instructions in the manual. If the suction motor is determined to be defective, at Soniclean's discretion, it will be either repaired or replaced. For the original unit and non-wearable components deemed defective, Soniclean, at its sole discretion, will repair or replace them for up to 1 year from the original purchase date. In the rare event that a replacement unit is provided, the warranty coverage ends six months after the receipt date of the replacement unit or the remaining duration of the existing warranty, whichever is longer. If the unit is replaced, Soniclean reserves the right to replace it with a unit of equal or greater value.

  • 1-year warranty on parts

  • 5-year warranty on suction motor for STV-1 Digital Stick Vacuum

  • 7-year warranty on suction motor for WhisperJet® C2 Canister Vacuum Cleaner

What is NOT covered under the Soniclean Warranty?

The warranty provided does not extend to cover several specific situations or conditions. Firstly, it does not cover the normal wear and tear of parts that are designed to be replaced or regularly maintained, such as filter bags and ULPA filters. These components are essential for the proper functioning of the unit but are not included in the warranty. Additionally, the warranty will not apply to units that have been tampered with or used for commercial cleaning purposes. Any damage caused by misuse, abuse, or negligent handling, as well as damage resulting from mishandling during shipping, is not covered. Consequential and incidental damages are also excluded from the warranty. Furthermore, defects resulting from shipping damage or repairs, service, or alterations performed by unauthorized repair personnel are not covered by the warranty. Products purchased, used, or operated outside of North America are not eligible for warranty coverage. Lastly, operating the vacuum without using genuine Soniclean C2 filter bags and the motor protection filter is not covered by the warranty.

About Soniclean

Soniclean, a family-owned business, has a long-standing history of over fifty years in the vacuum cleaner industry. Their journey commenced as the foremost global manufacturer of vacuum bags and filters, and they have consistently pushed the boundaries of innovation, introducing advancements like sonic carpet cleaning. Their unwavering dedication to vacuum cleaners and cleaning appliances is a source of great pride. With manufacturing facilities in Germany, Italy, and China, their product range has expanded beyond upright and canister vacuum cleaners to include cordless stick vacuums and top-quality steamers. Soniclean products are available at more than 1,000 independent Mohawk carpet retailers throughout the United States.

Products of Soniclean

WhisperJet C2 Canister Vacuum & Accessories Upright Vacuums & Filters Cordless Vacuum & Accessories Varro Steam Cleaner & Accessories

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Soniclean logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Soniclean.