Hestan has registration as the initial step of the warranty-claiming process. To register, you should provide your name, email, phone number, residential address, the product's name, location, and the date of the product's purchase.
The FAQs section provides you with information about shipping and returns, warranty, guidance on using and caring, and general questions about the products that you may have.
They offer you 28 days to return the product from the date of purchase if you are not satisfied with the product. You must return the product to the manufacturer in the same condition as you received it. The product must be in its original packaging.
In case Hestan finds that the product can't be resold or that there are any damages in the product, the refund can be refused, or 20% of the original selling price can be deducted from the refund amount.
You may have questions about the order, a product, their guarantee, or anything else. For these kinds of issues, customer support is ready to answer your inquiries during the weekdays.
Staying in touch with them through WhatsApp is the fastest way, and you can expect them to respond to you within one business hour. The response time will be up to 48 hours if you contact them through the provided form below.
During the warranty process, Hestan Culinary may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Hestan Culinary, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Hestan provides a warranty to the original buyer, ensuring that each piece is free from material defects in materials and workmanship under normal use for the cookware's entire lifetime. Additionally, Hestan commits to replacing any defective part or item that is identified and verified during the warranty period, or, as determined by Hestan, offering a replacement pan of equivalent value to the original purchaser.
28-Day Return Policy and Lifetime Warranty
The warranty excludes damages resulting from accidents, improper usage, abuse, or regular wear and tear. It's important to note that minor scratches and discoloration do not impact the functionality of Hestan cookware. This warranty does not cover any incidental or consequential damages. Product misuse that will nullify the warranty includes but is not limited to, overheating, improper use in ovens or grills, using sharp metal utensils or appliances that could damage nonstick surfaces, employing oven cleansers or abrasive scouring pads, neglecting proper cleaning, and using dishwashers on product lines not designated as dishwasher-safe.
Hestan, as a company, is founded on a shared passion for food and ingenuity, encompassing not only what you cook and how you cook it but also the perfect wine to complement your meal. Hestan takes pleasure in the intricate aspects of the culinary world. Hestan Culinary emerges from the deep-rooted culture of culinary innovation that has been a hallmark of Hestan. The company's founder, Stanley Cheng, was the pioneer behind hard-anodized aluminum cookware in the 1970s, a groundbreaking development that revolutionized nonstick cookware. Collaborating with some of America's most renowned chefs, Hestan embarked on a journey to transform the kitchen, enhancing its aesthetics, functionality, and performance through thoughtful innovation. This is why Hestan appliances can be found in the esteemed restaurants of Chef Thomas Keller, such as The French Laundry, Bouchon, and Per Se. And now, you can bring this same level of genuine chef-approved performance to your own kitchen with Hestan Indoor.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hestan Culinary logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hestan Culinary.