• 08 Nov, 2023

Are you looking to make a warranty claim for Sandia Products? Then check this guide.

3 Simple Steps for Sandia Products Warranty Claim:

Step 1:

  • As you scroll down to the bottom of the warranty information page you can find a request form with the inclusion of your name, phone number, email address, and a message box.

  • Individuals should have proof of purchase while claiming the warranty. The warranty is made to the original purchase by an authorized distributor.

  • If you are unable to provide proof of purchase for a product, the warranty coverage will begin ninety days after the product's sale date to an authorized distributor.

Step 2:

  • The Returned Material Authorization (RMA) number is provided by the manufacturer of the product, and you will be asked for it when returning the product. You have to keep a copy of the RMA number inside the box.

  • All RMA procedures have to be followed carefully. The products will not be accepted when you fail to provide the RMA number or stick to the procedures.

  • Within thirty days, all products must be returned to the seller. The following criteria should be met, such as the product should be in unused, new, and undamaged conditions.

Step 3:

  • You will get answers to your questions from the talented and experienced customer team, providing the best customer service in the industry. You can expect a response from them within 24 to 48 hours.

  • The form has been provided for your convenience which is more or less similar to the warranty form mentioned above with few additional fields.

Phone Number

+1-714-901-8400

Mon-Fri: 7:30am - 4:30pm (PST)

Contact Address

15571 Container Lane,
Huntington Beach, CA-92649,
USA.

What is covered under the Sandia Products Warranty?

Sandia Products provides a warranty that all parts are new and free from defects in both workmanship and materials when used under normal conditions, and this warranty is applicable to the original retail purchaser. However, this warranty solely covers the replacement of defective parts, and labor is exclusively offered by authorized service centers. If there is no authorized service center in close proximity, it becomes the responsibility of the purchaser to transport their machine to an authorized service center. Any parts that are replaced or repaired under the terms of this warranty will be covered for the remaining duration of the original warranty period.

  • 90-days on tools and accessories for 24-GALLON PORTABLE FLOOD PUMPER

  • 1-year warranty on the motor and all electrical components for GEN-AIR AIR MOVER

  • 1-year on all electrical components for 24-GALLON PORTABLE FLOOD PUMPER

  • 2-year on vacuum motor and 100 PSI pump for 24-GALLON PORTABLE FLOOD PUMPER

What is NOT covered under the Sandia Products Warranty?

The warranty does not cover any incidental or consequential damages resulting from the use of equipment, whether it is defective or not. Manufacturer sales and service representatives do not have the authority to modify the terms of this warranty or increase the manufacturer's responsibilities under the warranty. It is important to note that authorized warranty replacement parts must be obtained directly from the manufacturer. Using any other parts will invalidate the warranty. The manufacturer does not provide reimbursement for parts used by the customer that were not originally supplied for the machine under warranty.

About Sandia Products

Sandia Products, Inc. stands as your premier option for highly effective cleaning solutions. Their expertise lies in cutting-edge manufacturing of equipment for floor and carpet care, encompassing carpet and hard surface extractors, backpack vacuums, automotive detailing tools, carpet dryers, and a diverse range of products. Sandia operates as a vision-focused sister company to both Mercury Floor Machines, Inc. and Ultimate Solutions, Inc. These two industry leaders, Mercury Floor Machines specializing in high-performance cleaning equipment, and Ultimate Solutions in odor control, hand soaps, and metered sprays, consistently provide unparalleled service excellence and offer the "Best Warranty on the Planet."

Products of Sandia Products

Air Movers Backpack Vacuums Extractors Flood Pumpers Hip Vacuums Automotive Lines Solution Tanks

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

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    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sandia Products logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sandia Products.