3 Simple Steps for Smith Optics Warranty Claim

Step 1:

• The only way to start a warranty claim is through their official website using the Smith Optics warranty claim form.

• Make sure to include your details, shipping information, images of defects, product SKU or UPC number, and proof of purchase before submitting your request.
  

• Upon approval of your Smith Optics warranty claim, you will receive a warranty voucher that can be used toward a product of similar value within the same category.

• You will be responsible for covering the shipping costs and any applicable taxes for the replacement order.
  

• Usually, the warranty process takes about 1-2 weeks. Items bought using warranty vouchers cannot be returned or exchanged.
  

Step 2:

• Full-price online orders from the original website are eligible for returns within 30 days of the purchase date.

• Both full-price and sale items can be returned, and refunds will be issued to the original form of payment. The items must be unused and in their original packaging.
  

• Items purchased through their Pro Program or in partnership with other industry collaborators are not eligible for returns, exchanges, or credit. 

• The RX Department is ready to handle any inquiries about the quality or accuracy of your prescription order.

Step 3:

• All details have been provided in the help center like FAQs, shipping, returns, orders, warranties, and product information. Otherwise, directly calling them is a better option.

• Customer support is comprised of highly skilled individuals who have successfully resolved a multitude of issues to date.

• If your warranty claim is approved, you will be provided a warranty voucher good for use on one comparable product from the same category. Purchases made with a warranty voucher are not eligible for return or exchange.

Smith Optics Warranty Period:

• Smith Apparel and Accessories: 1-year warranty

• Smith Prescription Eyewear: 2-year standard limited warranty

• Smith Helmets: 3-year standard limited warranty

• Smith Sunglasses and Goggles: Limited lifetime warranty