Below is a brief tutorial on the steps for registering and applying for a Smith Optics warranty.
You can only initiate a warranty claim through their official website, which is called the Smith Warranty Claim form. Ensure that you are providing your details, shipping information and images, defects, ID, and proof of purchase to be attached before you submit a request.
Once your warranty claim is approved, you will receive a warranty voucher that can be applied to a product of equivalent value within the same category. You are responsible for covering the shipping costs and any applicable taxes for the replacement order.
Typically, the warranty procedure typically spans a duration of 1-2 weeks. Items purchased with warranty vouchers are ineligible for return or exchange.
Returns are accepted for full-price online orders received from the original website within 30 days of the purchase date. You can return both full-price and sale items, and they will be refunded to the original form of payment. The products should not have been used and must be in original packaging.
Purchases made via their Pro Program or in collaboration with other industry partners are not qualified for returns, exchanges, or credits.
The RX Department is primed to address any inquiries regarding the quality or exactness of your prescription order.
All details have been provided in the help center like FAQs, shipping, returns, order, warranty, and product information. Otherwise, directly calling them is a better option.
Customer support is comprised of highly skilled individuals who have successfully resolved a multitude of issues to date.
220 SE Martin Luther King Jr Blvd,
Portland, OR-97214,
USA.
Smith sunglasses and goggles, including custom goggles, are protected throughout the product's lifetime to be free from manufacturer defects as stipulated in this policy. They reserve the right to repair, replace, issue coupons, or offer a refund, as they see fit, for any defective products, with the exception of damage resulting from improper or unreasonable use.
1-year warranty on Smith apparel and accessories
2-year standard limited warranty on Smith prescription eyewear
3-year standard limited warranty on Smith helmets
The warranty program excludes coverage for products that have been lost, stolen, dropped, sat on, stepped on, run over, shattered, chewed by pets, or subjected to any other damage resulting from misuse, abuse, or negligence. In the case of apparel, the warranty does not extend to damage caused by accidents, improper care, negligence, regular wear, and tear, or the natural fading or deterioration of colors and materials over time due to exposure or extended use. Any changes made to lenses, frame components, or nose pads nullify all warranties.
In 1965, Dr. Bob Smith, an orthodontist and an original enthusiast of skiing, pioneered the development of the inaugural sealed thermal lens and breathable vent foam. He personally crafted goggles in his garage and offered them for sale from his van during weekend ski excursions in Utah and Colorado. With a well-defined design and manufacturing strategy, Smith leveraged his innovation and initiated the production of the Smith Original ski goggle in 1969, collaborating with a contract manufacturer based in Rifle, Colorado. This marked the commencement of their journey to revolutionize the skiing experience. The introduction of BirdsEye Vision, featuring ChromoPop lens technology, enhances your field of vision by an impressive 25%.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Smith Optics logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Smith Optics.