Even though Sirena has two registration processes for vacuum cleaners and air purifiers, filling in the fields is almost identical for both appliances. In addition, the form provided for Sirena vacuum cleaners guides you on how to locate the serial number, with photos for the main unit and power nozzle.
The warranty will automatically begin after you successfully register your Sirena products on the form. This will be useful for multiple tasks, such as receiving updates faster, smoothing the way when you are looking for service or repair, and verifying whether the products are genuine or not.
Each product manufactured by them has a separate form for enrollment, which you can find as you scroll down a little bit.
You are able to return the product that was bought from the official website within thirty days of receipt for a refund or exchange. They provide you with a 30-day money-back guarantee if the products do not meet your expectations.
You should have the original receipt and a signed letter with your full name, telephone number, address, and the reason for the return. Customer service will provide you with a Return Authorization (RA) number through email or phone number.
They don't accept returned products that are worn, used, or altered. For merchandise returns to the manufacturer, a 25% restocking fee applies.
You will likely receive a response from customer support within 24 hours. Don't stress, they are always available to assist you. You will also receive details regarding orders and so on.
SIRENA is active on several social media platforms, including Instagram, Twitter, YouTube, and Facebook. By following them, you can access product demos demonstrating how to use all their products effectively.
During the warranty process, Sirena may offer one of the following solutions: a warranty replacement or warranty service. The warranty period for specific products is either 1, 3, or 10 years.
1-year warranty on labor
1-year warranty on Sirena Twisters
3-year warranty on parts
10-year warranty on motors for new and recertified Sirena vacuums
11334 Boggy Creek Rd, Suite 107,
Orlando, FL-32824,
USA.
If you are having trouble contacting Sirena, submit a claim here.
The warranty for Sirena vacuums covers the main unit motor for both new and recertified models. Additionally, it includes a 3-year warranty on parts, including the power nozzle motor. This means that if any issues arise with your Sirena vacuum, you can rest assured that you're covered by the warranty and that any necessary repairs or replacements will be taken care of by Sirena.
The warranty does not extend to normal wear parts such as belts and brushes, nor does it cover damages caused by misuse, abuse, or acts of god. It is important to note that the warranty will be void if the products are not used according to the given instructions.
Our claim assistance covers all Sirena products, including:
| Product name |
|---|
| Air Ionizer |
| Air Purifier |
| Water Vacuum |
| Cordless Vacuum |
| Cookware |
| Kitchenware |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sirena logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sirena.