The representatives of customer service take two to three days to respond to your queries in the event you contact them through the provided form and you can look forward to solid backup from them without any hesitation.
Your name, email, and phone number should be filled in, and a maximum of 10 files are allowed to be uploaded without exceeding 25 Mb. The files should be in jpg, jpeg, tif, tiff, png, pdf formats.
When tracking your orders, you must have your email and order number that was sent through the order confirmation email when you ordered the products.
You can return items purchased on or after October 27, 2023, until January 24, 2024, using the standard return policies. Nearby brand store is the recommended place to bring your products from there your product is returned to the storeroom for processing.
When a refund is issued, it will be in the same form as the original payment. A full refund can be paid for the value of the purchased item only if the items remain new with authentic tags.
After the products reach the warehouse, the refunds will be processed in 5 to 7 days and items bought other than official website must be sent to the place where you actually received them.
The customer support center is where you can find information on a variety of topics, including product care, shipping and delivery, FAQs about the general and PRO program, product servicing, and product manuals.
The general FAQ section contains a wealth of information and answers to help you gain a better understanding of the company's procedures and clarify any uncertainties you may have.
During the warranty process, Arc'teryx may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1, 2, or 3-year limited warranty period.
1-year limited warranty on Voltair Airbag battery, Footwear, Ski Boots
2-year limited warranty on Climbing Gear, Micon LiTRIC™
3-year limited warranty on Voltair Airbag
2220 Dollarton Hwy #110,
North Vancouver, BC-V7H 1A8,
Canada.
Arc’teryx products are warranted to conform to the company's material and workmanship specifications for a certain period of time. This warranty is valid for the original purchaser who has valid proof of purchase from an authorized Arc’teryx dealer, and it covers damages that occur due to normal individual use of the product.
The limited warranty offered by Arc’teryx does not include coverage for damages caused by misuse, abuse, accidents, or negligence. It also excludes damages caused by rips, cuts, or tears, burns and abrasions, down and/or feather migration and pull-through, normal wear and tear, cosmetic damage (such as minor scratches, surface deformations, or discoloration, including natural fading of colors), unauthorized modification or alteration (including any repair outside of Arc’teryx customer service), products with removed or defaced holograms, date codes, or tags, products purchased from unauthorized dealers, counterfeit products, products purchased “used” except through Arc’teryx used gear platforms or programs, and products purchased "as-is" or "without warranty." Finally, any damages that occur after the warranty period are also not covered.
Our claim assistance covers all Arc'teryx products, including:
| Product name |
|---|
| Gloves |
| Socks |
| Shoes |
| Boots |
| Pants |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Arc'teryx logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Arc'teryx.