Having key information such as product category, customer, and purchase details, as well as the order number with purchase proof, is sufficient to initiate your warranty claim by completing the product warranty claim form.
Shokz suggests uploading your proof of purchase in PDF, JPG, or JPEG format. You have the option to upload a maximum of five files, with a total size not exceeding 15 MB. A comment section is also available for customers' convenience.
If you are about to return your product. You must go to the returns center where they accept returns of unused and undamaged items according to their return policy. After your request is approved, you will be sent a confirmation email that includes shipping instructions.
The products must be returned within 45 days from the purchase date, accompanied by their original packaging and with all tags still attached.
Upon the receipt and inspection of your returned item, you will receive an email notification. This message will also convey the status of your refund request, whether it has been approved or declined.
If your request is approved, the refund process will commence within 5 - 7 business days following approval.
In their help center, you get to know their orders, shipping process, troubleshooting, and FAQs related to the warranty. It will be useful to you before contacting them.
You can reach them by submitting a Help Desk that requires the details you might have provided when you purchased the product.
For a quick response, they kindly ask Shokz customers to send emails exclusively to the customer service addresses designated for their respective countries.
1-year limited warranty for refurbished products
2-year limited warranty for all new products
3200 Gracie Kiltz Lane,
Austin, Texas-78758,
USA.
If you are having trouble contacting Shokz, submit a claim here.
Shokz provides a two-year warranty for all new products bought from authorized retailers in many countries. If you purchase refurbished products from authorized retailers, they are covered by a one-year limited warranty against manufacturer defects. Your warranty starts on the date of your purchase. In the event you need to make a claim and receive a replacement unit, the warranty period for the replacement unit will still be based on your original purchase date. This warranty specifically addresses manufacturer defects. Shokz will diligently attempt to resolve any issues before, at its discretion, determining whether the product is genuinely defective. This warranty grants you certain legal entitlements, and you may also possess additional rights that can differ depending on your location or region.
This warranty does not cover defects or damages resulting from the product's use in a manner other than its normal and customary use. It also excludes defects or damages arising from abnormal use, abnormal conditions, improper storage, immersion in liquid, unauthorized modifications, unauthorized connections, unauthorized repair attempts, misuse, neglect, abuse, accidents, alterations, improper installations, or any other actions not attributable to Shokz, including damage during shipping. Furthermore, this warranty does not extend to alleged product defects or malfunctions about which the Shokz Customer Service Department was not informed by the consumer during the relevant limited warranty period. It's important to note that this limited warranty supersedes all other warranties, whether expressed or implied, factual or legal, statutory or otherwise. This includes any implied warranties of merchantability or fitness for a specific purpose. Additionally, damage resulting from the use of accessories not approved by Shokz is not covered, nor are damages to plastic surfaces or any other externally exposed parts that result from normal customer use. Lastly, products acquired or used in a rental program are not eligible for warranty coverage.
Our claim assistance covers all Shokz products, including:
| Product name |
|---|
| OpenFit |
| OpenRun Pro |
| OpenRun |
| OpenComm2 |
| OpenMove |
| OpenComm UC |
| OpenSwim |
| Aeropex |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Shokz logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Shokz.