Step 1:

  • There is no need to complete a product registration for warranty claims with Rexair, as they do not have a product registration procedure in place. Instead, you can reach out to their Customer Service Department for inquiries related to warranty, product information, demonstrations, owner manuals, and more.

  • You'll receive guidance and the solutions you're looking for from them, or they may recommend visiting a nearby Authorized Rainbow Distributor who can provide you with the necessary information. Your request will not be taken into consideration if you do not fill them in.

  • If you have lived in the EU, EEA, or UK, you possess the right to access, correct, erase, and, under specific circumstances, request the transfer of your personal data.

Step 2:

  • Other than warranty claims additional options are provided. Rexair is ready to show you the product demonstration Request Demonstration. A talented representative will elucidate the rainbow's eccentric features and compare them to conventional cleaning methods. You are not required to make a purchase.

  • Whether you need service, your parts to be replaced, or liquid supplies, you must contact the Rainbow distributor from whom you bought your product. If you can't find this distributor, please utilize their online Distributor Locator tool to search for a nearby Authorized Rainbow Distributor. For all kinds of problems, contacting customer service is the right way.

Step 3:

  • To obtain a Rainbow User Manual, begin by choosing the desired model. The cost of a Rainbow unit can fluctuate based on package options, regional market factors, applicable taxes, and potential trade-in value applied to your acquisition. For more details, kindly contact your nearby Authorized Rainbow Distributor.

  • Rexair's Customer Service department is delighted to assist with any inquiries regarding the Rainbow Cleaning System, its accessories, and independent Authorized Rainbow distributors.

Rainbow Cleaning System Warranty Period:

  • 4-year warranty on the Rainbow SRX Cleaning System

  • 10-year warranty on the vacuum cleaner motor/electronic controller

Rainbow Cleaning System Contact Information:

Phone Number

+1-248-643-7222

Mon-Fri: 8am - 4pm (EST)

Contact Address

2600 West Big Beaver, Suite 555,
Troy, MI-48084,
USA.

Chat or Submit a Claim

If you are having trouble contacting Rainbow Cleaning System, submit a claim here.

What is covered under the Rainbow Cleaning System Warranty?

Rexair offers a written four-year warranty on the Rainbow SRX Cleaning System and its attached accessories, as well as a ten-year warranty on the vacuum cleaner motor/electronic controller, exclusively for its independent Authorized Rainbow Distributors. Crucially, an authorized warranty is entirely provided for Rainbow Products purchased from Authorized Rainbow Distributors for home use.

What is NOT covered under the Rainbow Cleaning System Warranty?

Rainbow products bought through unauthorized channels, such as the Internet, are not eligible for an authorized warranty. Additionally, these warranties do not extend to ordinary wear and tear resulting from product usage, such as belts, the HEPA Neutralizer, and similar components.

Products of Rainbow Cleaning System:

Our claim assistance covers all Rainbow Cleaning System products, including:

Product name
Upholstery Tool
Dusting Brush
Floor and Wall Brush
Crevice Tool
Pet Grooming Tool
Wet pickup/Extractor Head
Attachment Caddy
Aerofresh Bag
Inflator Tool
8-Foot Hose
Stainless Steel Wands

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Rainbow Cleaning System logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Rainbow Cleaning System.