3 Simple Steps for Shoei Warranty Claim

Step 1:

• Find the alphanumeric Serial Number and the manufacture date located on a white label under the comfort liner or etched into the EPS impact liner, as these details are mandatory for the technical team to verify the specific production batch and hardware revision of your gear.

• Keep a digital or physical copy of your original sales invoice from an authorized dealer, because the warranty is strictly valid only for the original retail purchaser and the receipt serves as the definitive proof required to validate the start of your coverage.

• Access the registration section of the official website to link your helmet to your consumer profile, which ensures your specific model, colorway, and purchase history are documented for streamlined claim processing and safety notifications.

Step 2:

• Log into your official consumer account or the support portal to submit a detailed description of the reported issue along with high-resolution photos, allowing the technical team to perform an initial remote evaluation to determine if the hardware requires a physical inspection.

• Double-check that your helmet was originally designed and certified for your specific regional market, as service centers typically only provide support for models built for their designated territory to ensure they meet local safety standards like DOT, Snell, or ECE.

• Perform a basic inspection of the removable interior parts and visor mechanisms to rule out issues caused by normal wear or improper maintenance, which are diagnostic steps to help clarify the nature of the hardware defect.

Step 3:

• Obtain a specific Return Authorization (RA) number once your technical details have been reviewed, as you must have this authorization before sending your helmet to the service center to ensure it is properly tracked and routed to the correct technician.

• Follow the detailed packaging instructions provided during the authorization process, ensuring that you ship the helmet in a sturdy box with adequate padding to prevent any cosmetic damage to the painted shell during its transit to the workshop.

• Coordinate with the support team for the final resolution, where the workshop will, at its discretion, repair or replace any part found to be defective in materials or workmanship to ensure your Japanese-made helmet is restored to factory specifications.

Shoei Warranty Period:

• Your SHOEI helmet is covered under warranty for five years from the purchase date, or seven years from the date of manufacture.