3 Simple Steps for HJC Warranty Claim

Step 1:

• Find the alphanumeric Serial Number and the manufacture date located on the white label attached to the chinstrap or inside the EPS liner, as these details are mandatory for the technical team to verify the specific production batch and hardware revision of your gear.

• Keep a digital or physical copy of your original sales invoice from an authorized HJC dealer, because the warranty is strictly valid only for the original retail purchaser and the receipt serves as the definitive proof required to validate the start of your coverage.

• Access the registration section of the official website to link your helmet to your consumer profile, which ensures your specific model, graphic version, and purchase history are documented for streamlined claim processing and safety updates.

Step 2:

• Log into the official HJC support portal to submit a detailed description of the reported issue along with high-resolution photos, allowing the technical specialists to perform an initial remote evaluation to determine if the hardware requires a physical inspection.

• Double-check that your helmet was originally designed and certified for the US market, as service centers typically only provide support for models built for their designated territory to ensure they meet local safety standards like DOT or Snell.

• Perform a basic inspection of the removable interior parts and visor mechanisms to rule out issues caused by normal wear or improper maintenance, which are diagnostic steps to help clarify the nature of the hardware defect.

Step 3:

• Obtain an official Return Authorization once your technical details have been reviewed, as you must have this authorization before sending your helmet to the service center to ensure it is properly tracked and routed to the correct technician.

• Follow the detailed packaging instructions provided during the authorization process, ensuring that you ship the helmet in a sturdy box with adequate padding to prevent any cosmetic damage to the painted shell during its transit to the workshop.

• Coordinate with the support team for the final resolution, where the workshop will, at its discretion, repair or replace any part found to be defective in materials or workmanship to ensure your helmet is restored to factory specifications.

HJC Warranty Period:

• The RPHA Series warrants up to 5 years from the date of purchase or 7 years from the date of manufacture, while all other models warrant up to 3 years from the date of purchase or 5 years from the date of manufacture.