For all queries, Seima recommends you contact its customer support team which looks forward to solving your problems as quickly as possible. In addition, they have two distinct phone numbers for general enquiries and customer care.
Post-purchase support is available for all acquisitions of bathroom, kitchen, and laundry ware.
You have the right to receive a replacement or refund in the case of a significant failure, and indemnification for any other reasonably foreseeable loss or damage.
Customers also have the right to request the repair or replacement of goods if they do not meet acceptable quality standards and the failure is not considered a major issue.
Seima assumes no responsibility for any loss or damage to furniture, floor coverings, walls, fixtures, or any other consequential losses resulting from defects in the product or its components.
Seima stands behind its products with warranties that lead the industry in parts replacement. The initial year encompasses a comprehensive warranty covering both parts and labor.
During the warranty process, Seima may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Seima, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Seima warranty applies to all relevant products, and it is a requirement that these products be installed by a licensed plumber. Proof of purchase must be provided for warranty claims, and the coverage is limited to the first owner, with the start date determined from the purchase date or the builder handover date.
12-month warranty on labour
15-year warranty on acrylic baths
30-year warranty on stainless steel sinks, Odessa + Eva sinks, and Arqstone composite sinks
The warranties will become void in instances of transport-related impacts, scuffs, scratches, or tampering. Additionally, improper or unsuitable use, maintenance, or cleaning, incorrect repairs performed by unauthorized technicians, and normal wear and tear are excluded from warranty coverage. Non-compliance with technical, installation, or care instructions, water pressure exceeding 500 kPa (as per AS3000), and damage resulting from not flushing water lines or the presence of foreign materials in water lines are also conditions that nullify the warranties.
At Seima, the process isn't merely about selecting products from overseas factories, importing them, and making sales. Seima approaches its work with a dedication to design and innovation, infusing everything it produces with a distinctive ethos. Drawing continuous inspiration from Australian design, landscapes, and culture, Seima engages in collaborations with architects and interior designers to materialize their shared visions. The commitment extends to manufacturing their Australian-designed products using the finest materials and adhering to the highest standards of quality.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Seima logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Seima.