To ensure the successful processing of your warranty claim, please fax or attach your proof of purchase, warranty claim details, and contact information along with the form.
You need to incur a call-out fee of $95.00 + GST for the products that are out of Decina warranty coverage. You are eligible to claim the warranty if you prove to them that your products have manufacturing defects.
Decina disclaims responsibility for any further repairs or costs arising from consequential damage identified post-installation of the product. Your enquiries will be answered within 72 hours of receiving the information.
After completing all the fields in the form, you should affix a few photos either in JPG, PNG, or PDF formats which are at the bottom.
The products they offer include guarantees that are irremovable under the Australian Consumer Law. Each product may come with its own specific warranty terms and conditions.
Upon receiving the goods, it is essential to inspect them for any damage or faults, and any claims must be submitted with photographic evidence within 48 hours. The date when you make the purchase is considered the commencing date of the extended warranty.
Repairs performed by individuals or service agents not accredited or licensed by Decina are not included in the warranty coverage. Damages discovered post-installation are not covered by the Decina warranty.
You do not need to feel stressed when calling the customer support team for any queries or troubles. They look forward to resolving your issues as quickly as possible.
During the warranty process, Decina may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The warranty period varies by product.
10-year warranty on Florencia 1400 Freestanding Bath, Luna 900/1000 Rear Waste Shower Base, Aria Semi-Inset Basin 495
115 Rudd Street,
Inala, QLD-4077,
Australia.
The Decina warranty is applicable exclusively to faults or defects resulting solely from defective materials or workmanship in the products. Decina provides a comprehensive extended warranty for all its products, covering materials and manufacturing, starting from the date of purchase. The extended warranty is valid solely for the initial purchaser and cannot be transferred to another party.
The warranty does not cover defects resulting from various factors, including but not limited to accidental damage, improper installation, failure to adhere to company recommendations during installation, abuse, misuse, maltreatment, abnormal stress or strain, severe weather conditions (such as excessively high water temperatures), or neglect of the products in any form. Additionally, the warranty does not apply to alterations, modifications, or changes made by external parties to the original product.
Our claim assistance covers all Decina products, including:
| Product name |
|---|
| Shower Panels |
| Shower Screens |
| Shower Bath Screens |
| Shower Bases |
| Shower Walls |
| Shower Towers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Decina logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Decina.