3 Simple Steps for Decina Warranty Claim:

Step 1:

  • To ensure the successful processing of your warranty claim, please fax or attach your proof of purchase, warranty claim details, and contact information along with the form.

  • You need to incur a call-out fee of $95.00 + GST for the products that are out of Decina warranty coverage. You are eligible to claim the warranty if you prove to them that your products have manufacturing defects.

  • Decina disclaims responsibility for any further repairs or costs arising from consequential damage identified post-installation of the product. Your enquiries will be answered within 72 hours of receiving the information.

Step 2:

  • After completing all the fields in the form, you should affix a few photos either in JPG, PNG, or PDF formats which are at the bottom.

  • The products they offer include guarantees that are irremovable under the Australian Consumer Law. Each product may come with its own specific warranty terms and conditions.

  • Upon receiving the goods, it is essential to inspect them for any damage or faults, and any claims must be submitted with photographic evidence within 48 hours. The date when you make the purchase is considered the commencing date of the extended warranty.

Step 3:

  • Repairs performed by individuals or service agents not accredited or licensed by Decina are not included in the warranty coverage. Damages discovered post-installation are not covered by the Decina warranty.

  • You do not need to feel stressed when calling the customer support team for any queries or troubles. They look forward to resolving your issues as quickly as possible.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Phone Number

+61 1300 332 462

Mon-Fri: 9am - 4pm

Contact Address

115 Rudd Street,
Inala, QLD-4077,

What is covered under the Decina Warranty?

The Decina warranty is applicable exclusively to faults or defects resulting solely from defective materials or workmanship in the products. Decina provides a comprehensive extended warranty for all its products, covering materials and manufacturing, starting from the date of purchase. The extended warranty is valid solely for the initial purchaser and cannot be transferred to another party.

  • 10-year warranty on Florencia 1400 Freestanding Bath, Luna 900/1000 Rear Waste Shower Base, Aria Semi-Inset Basin 495

What is NOT covered under the Decina Warranty?

The warranty does not cover defects resulting from various factors, including but not limited to accidental damage, improper installation, failure to adhere to company recommendations during installation, abuse, misuse, maltreatment, abnormal stress or strain, severe weather conditions (such as excessively high water temperatures), or neglect of the products in any form. Additionally, the warranty does not apply to alterations, modifications, or changes made by external parties to the original product.

About Decina

Decina has been proudly Australian-owned and operating as a manufacturer and supplier of Baths, Spa Baths, Showers, Toilets, Basins, Tapware, and accessories since its establishment in 1989. Renowned for excellence in quality and design, Decina stands as a highly acclaimed supplier of bathroom ware within the Australian industry. The Decina design team, known for their proficiency, utilizes premium materials and the latest technology to craft superior bathroom ware, setting the benchmark for style, strength, and safety in the market. Opting for Decina means joining a prestigious group of elite architects, designers, and builders who consistently make Decina their first choice for numerous prestigious projects spanning across Australia and overseas.

Products of Decina

Shower Panels Shower Screens Shower Bath Screens Shower Bases Shower Walls Shower Towers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Decina logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Decina.