3 Simple Steps for Fienza Warranty Claim

Step 1:

• You have two options to initiate the warranty claim process. One is getting in touch with the store where you bought the product, and the other is contacting customer support of Fienza by completing the provided form.

• The form contains fields such as the subject, location, and date of the purchase, your name, contact information, order number, and description of the claim. Additionally, proof of purchase, photos, and installation receipt should be uploaded.

• You may either receive a replacement for the faulty product, repair or replacement service by a licensed service agent, or a refund followed by the return of the product to Fienza or the store.
  

Step 2:

• Within 48 hours of delivery, you must inform them of receiving the faulty, damaged, or shortages via physical writing or email to the original delivery address. Not submitting in writing within this timeframe will result in the forfeiture of any claims made.

• For goods returned due to incorrect or canceled orders, a restocking fee of 20% along with the return freight cost to Fienza will be applied. The faulty or damaged products will lose their eligibility for replacement or warranty once they are installed.
  

Step 3:

• The customer care team is eager to provide you with fully supportive and informative service. Customers can reach them via the form with minor details or over the phone.
  

• Showroom viewings are possible by appointment exclusively. Kindly get in touch with their Customer Service team by phone to arrange a booking.

• During the warranty process, Fienza may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1 or 5-year warranty period.
  

Fienza Warranty Period:

• 1-year warranty on replacement parts or products for accessories and spare parts

• 5-year warranty on replacement parts or products for the chrome finishes and structure of accessories and bath outlets