Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Fienza warranty claim assistance in one click!
You have two options to initiate the warranty claim process. One is getting in touch with the store where you bought the product, and the other is contacting customer support of Fienza by completing the provided form.
The form contains fields such as the subject, location, and date of the purchase, your name, contact information, order number, and description of the claim. Additionally, proof of purchase, photos, and installation receipt should be uploaded.
You may either receive a replacement for the faulty product, repair or replacement service by a licensed service agent, or a refund followed by the return of the product to Fienza or the store.
Within 48 hours of delivery, you must inform them of receiving the faulty, damaged, or shortages via physical writing or email to the original delivery address. Not submitting in writing within this timeframe will result in the forfeiture of any claims made.
For goods returned due to incorrect or canceled orders, a restocking fee of 20% along with the return freight cost to Fienza will be applied. The faulty or damaged products will lose their eligibility for replacement or warranty once they are installed.
The customer care team is eager to provide you with fully supportive and informative service. Customers can reach them via the form with minor details or over the phone.
Showroom viewings are possible by appointment exclusively. Kindly get in touch with their Customer Service team by phone to arrange a booking.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
The warranty exclusively pertains to the initial owner and is non-transferable. It remains valid only when the product is installed by a licensed tradesman in adherence to the manufacturer's instructions. To initiate a warranty claim, it is essential to provide proof of purchase, and there may be a need to submit photographs.
1-year warranty on replacement parts or products for accessories and spare parts
5-year warranty on replacement parts or products for the chrome finishes and structure of accessories and bath outlets
Fienza's warranty does not cover losses or damages resulting from a defective product beyond the product itself. In accordance with the law, Fienza disclaims all liability for any harm or injury to individuals, damage to property, and any indirect, consequential, or other forms of loss or damage.
Fienza aspires to emerge as the premier provider of bathroom solutions throughout Australia. The Fienza brand aims to be synonymous with both quality and style, establishing itself as an industry leader not only in superior products but also in exceptional customer service and streamlined systems. On a daily basis, Fienza dedicates itself to crafting, producing, and disseminating exquisite, high-quality fixtures for bathrooms and kitchens, elevating the experience of daily life. The commitment to excellence, quality, and efficiency resonates across the entirety of their operations, involving the engagement of top-tier personnel and collaborative efforts with customers to cater to their discerning requirements.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Fienza logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Fienza.