You will have to register your product on their website.
The registration is pretty simple. You will have to provide all your personal details like first and last name, active email address, phone number, address, state, city & zip code mandatorily.
Followed by providing all the necessary details of the mattress to initiate the claim including the size of the mattress, date of purchase, PCG number along with serial number if available.
Next step is obviously uploading the receipt and law tag if it is available. If not, no issues, you can skip the step. Their team will commence the claim.
Sealy firmly believes that their products can last for years. However, Their website has clear instructions for their customers’ concerns and queries. To initiate the warranty claim, You must have the proof of purchase(receipt or bank statement), product law tag along with photos of the product(base/foundation, close-up view of potentially defective area & product shown in full view without bedding).
You will be asked about the source of purchase while initiating the process. Nextly, You will be directed to the page where you will have to provide all the necessary details like product type, date of purchase, price, size and details of the defect along with the order number. Followed up by uploading the proofs.
Their customer support is particular about helping their customers by all means. This is why they maintain a dedicated team to serve customers with questions and concerns along with a sleep expert team who can advise you on getting a good sleep.
The team is available for 12 hours(8 AM — 8 PM) on business days and works for particular hours on weekends too. Hence you can comfortably contact them for enquiring about your warranty claim and much more.
During the warranty process, Sealy may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 10 years for all products.
Warranty Code 5/10 - 10 years limited warranty and any warrantable repairs or replacement during the first 5 years of the warranty period are provided without a deductible.
Warranty Code 10/10 - 10 year limited warranty with any warrantable repairs or replacement during the 10-year period being provided without a deductible but you are responsible for any applicable transportation and inspection costs.
239 Sealy Dr, Trinity,
NC 27370,
United States
Sealy offers a limited warranty for the products that are bought through authorized Sealy retailers. The length of the warranty period depends on the information given on the law tag. It will be applicable only if the product has any kind of defects in material and workmanship which is subjected to limitations of the warranty practice of the firm. Only the original purchaser is eligible for the claim.
Sealy’s limited warranty plan will not cover products like “demos”, floor models and the products are bought from any dealer who is not authorized by Sealy. Mattress fabric; normal body impression(s) of 1 1/2" or less in all sleeping areas; claims submitted outside the 50 united mattresses with states, stains, soilage or burns; inadequate support from weak or improper box spring or foundation, bent border wires on the mattress will also make the claim ineligible. Make a note that, Transportation or removal costs of the product will not be included in the claim.
Our claim assistance covers all Sealy Mattress products, including:
| Product name |
|---|
| Cocoon™ by Sealy |
| Posturepedic® |
| Posturepedic® Plus |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sealy Mattress logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sealy Mattress.