3 Simple Steps for Sealy Mattress Warranty Claim

Step 1:

  • To submit a warranty claim, ensure you have proof of purchase (receipt or bank statement) and the product’s law tag, as these are required

  • Take photos of the product, including a close-up of the defect, the base/foundation, and a full view without bedding.

Step 2:

  • Submit your warranty claim online by providing product details like type, size, date of purchase, price, order number, and a description of the defect.

  • Upload the required documents and photos. Additionally, Sealy provides a product registration option on their website to help manage purchases and claims.

Step 3:

  • Sealy’s warranty team will review your claim and send their decision via email.

  • Their customer support is particular about helping their customers by all means. This is why they maintain a dedicated team to serve customers with questions and concerns along with a sleep expert team who can advise you on getting a good sleep.

Sealy Mattress Warranty Period:

  • 10-year Limited Warranty on Mattresses and Flat Foundations.

  • 25-year Limited Warranty on EASE® Adjustable Power Base.

Real Experiences with Sealy Mattress Warranty Claims:

Typical Processing Time: The standard turnaround for a Sealy warranty resolution is 2 to 4 weeks. This includes the digital triage of your photos, the verification of your law tag data, and the scheduling of an in-home inspector if the photographic evidence is inconclusive.

Reason for Common Delays: The most frequent cause for delay is blurry or improper measurement photos, which force the warranty team to request new images before they can process the claim. Additionally, delays occur if the law tag has been removed, as the factory cannot verify the specific manufacturing batch or the age of the materials without it.

Helpful Tip to make the claim easier: Use a "String and Coin" for your photos. To clearly demonstrate a sag, pull a tight string across the mattress surface and place a quarter next to a ruler in the deepest part of the indentation. This provides the technical team with a clear "Hardware Reference" that makes it much harder to deny a legitimate structural failure.

How to claim Sealy Mattress Warranty

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Sealy Mattress Contact Information:

Phone Number

USA:
+1-800-697-3259

Mon - Fri: 8am - 8pm EST, Sat: 9am - 6pm EST, Sun:10am - 6pm EST

Other Countries

Canada:
+1-800-268-4414

Mon - Fri: 8:30am to 4:30pm ET

Contact Address

239 Sealy Dr, Trinity,
NC 27370,
United States

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Sealy Mattress warranty hassle-free.

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What is covered under the Sealy Mattress Warranty?

Sealy warranty policy applies to:

  • Products purchased through authorized Sealy retailers.
  • A warranty period determined by the information on the product’s law tag.
  • Defects in materials and workmanship, subject to the limitations outlined in the company’s warranty policy.
  • Claims made only by the original purchaser of the product.

What is NOT covered under the Sealy Mattress Warranty?

Sealy warranty does not apply to:

  • Products purchased from unauthorized Sealy dealers or demo/floor models.
  • Normal body impressions of 1 1/2" or less in all sleeping areas.
  • Damage caused by improper support (e.g., weak box springs or foundations) or bent border wires.
  • Transportation or removal costs of the product.

Sealy Mattress Warranty FAQs:

Does a small stain really void my warranty?

Yes, for health and safety reasons, federal law and brand policy prohibit technicians from handling or transporting stained bedding, which automatically voids the structural warranty.

How deep does a sag have to be to count?

For most Sealy models, the indentation must be 1.5 inches or deeper when measured without any weight on the mattress.

Do I have to pay for shipping for a replacement?

Yes, even if the defect is verified, the consumer is generally responsible for the transportation and delivery costs of the new mattress.

Products of Sealy Mattress:

Our complete claim assistance covers all Sealy Mattress products, including:

Product name
Cocoon™ by Sealy
Posturepedic®
Posturepedic® Plus

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sealy Mattress logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sealy Mattress.