3 Simple Steps for Litter-Robot Warranty Claim
Step 1:
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Litter-Robot has a warranty plan in practice called WhiskerCare™ protection plan which provides comprehensive & top to bottom coverage for the appliance at no cost for 1 year from the date of purchase with free shipping for any warranty part. They also have an Extended WhiskerCare plan for purchase, which extends the warranty coverage out to 3 years from the date of the robot purchase.
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Litter-Robot provides you with a 90‑day in‑home trial for you to try their product. You can easily return their product with a full refund if you are not satisfied with it.
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Litter-Robot does not have a registration platform. You can directly initiate the claim by contacting their customer support.
Step 2:
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Ensure that you have all the necessary details before getting in touch with their support. The serial number & purchase date of the product along with a detailed description of the issue are very important details to be informed.
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Whisker’s Customer Experience team will first try to troubleshoot the issue. Most issues can be resolved by troubleshooting with the Customer Experience department, and this will get your Litter-Robot operational immediately.
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If troubleshooting does not fix the issue, then Whisker will send out a replacement for the part that was diagnosed to be the issue. If you are under the WhiskerCare Warranty period, the part and all shipping will be free.
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Whisker will sometimes ask that you send back the part being replaced for evaluation. This helps their team of US engineers better understand the issue and make product improvements. If you are asked to send back the part, the shipping will be free.
Step 3:
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Litter-Robot is known for its friendly customer service. You don’t have to worry even if you don’t have the handy information. They can guide you in all concerns.
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The team will guide you in the troubleshooting process and educate you about the possibility of the claim. This is where the role of experts like Warranty Valet comes in to approach the claim in the preferred way.
Litter-Robot Warranty Period:
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90‑Day in‑home trial.
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1-Year Initial Warranty Period.
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3-Year Extended Warranty Period.
Litter-Robot Contact Information:
Contact Address
No: 1080,
W Entrance Dr. Auburn Hills,
Michigan 48326, US
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Litter-Robot warranty hassle-free.
What is covered under the Litter-Robot Warranty?
Litter-Robot warranty policy applies to:
- Manufacturer Defects: Issues with the construction or functionality of the unit due to faulty manufacturing.
- Mechanical Failures: Problems with motors, gears, or other moving parts caused by normal usage.
- Electrical Failures: Faults in the power system, wiring, or electrical components.
- Sensor Issues: Problems with the sensors that detect the presence of the cat or manage the waste cycle.
- Software Errors (if applicable): Malfunctions related to the software that controls the Litter-Robot's functionality.
What is NOT covered under the Litter-Robot Warranty?
Litter-Robot warranty policy applies to:
- The warranty does not typically cover accidental damage, misuse, neglect, or normal wear and tear.
- Coverage may vary depending on whether the standard warranty or the WhiskerCare™ Extended Warranty is in place.
- Always check the specific terms and conditions of your warranty for exact details.
Products of Litter-Robot:
Our complete claim assistance covers all Litter-Robot products, including:
| Product name |
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| Litter-Robot 3 |
| Litter-Robot 4 |
| Feeder-Robot |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Litter-Robot logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Litter-Robot.