Litter-Robot has a warranty plan in practice called WhiskerCare™ protection plan which provides comprehensive & top to bottom coverage for the appliance at no cost for 1 year from the date of purchase with free shipping for any warranty part. They also have an Extended WhiskerCare plan for purchase, which extends the warranty coverage out to 3 years from the date of the robot purchase.
Litter-Robot provides you with a 90‑day in‑home trial for you to try their product. You can easily return their product with a full refund if you are not satisfied with it.
Litter-Robot does not have a registration platform. You can directly initiate the claim by contacting their customer support.
Ensure that you have all the necessary details before getting in touch with their support. The serial number & purchase date of the product along with a detailed description of the issue are very important details to be informed.
Whisker’s Customer Experience team will first try to troubleshoot the issue. Most issues can be resolved by troubleshooting with the Customer Experience department, and this will get your Litter-Robot operational immediately.
If troubleshooting does not fix the issue, then Whisker will send out a replacement for the part that was diagnosed to be the issue. If you are under the WhiskerCare Warranty period, the part and all shipping will be free.
Whisker will sometimes ask that you send back the part being replaced for evaluation. This helps their team of US engineers better understand the issue and make product improvements. If you are asked to send back the part, the shipping will be free.
Litter-Robot is known for its friendly customer service. You don’t have to worry even if you don’t have the handy information. They can guide you in all concerns.
The team will guide you in the troubleshooting process and educate you about the possibility of the claim. This is where the role of experts like Warranty Valet comes in to approach the claim in the preferred way.
During the warranty process, Litter-Robot may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Litter-Robot, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Most of the claims complaints include Litter-Robot not turning on, not cycling, making louder noises and robot sensor issues. WhiskerCare™ Extended Warranty for Litter-Robot covers power surges, mechanical and electrical breakdowns, accidental damage, and software support.
90‑Day in‑home trial.
1-Year Initial Warranty Period.
3-Year Extended Warranty Period.
As already said, Initial warranty coverage has a lesser warranty period compared to WhiskerCare™ Extended Warranty. If you are someone who wants extra protection. You must consider WhiskerCare™ Extended Warranty which provides a longer protection period.
Litter-Robot has been in the industry since 1999 helping many pet owners. Their automatic and self-cleaning litter box was born through their diligent efforts of inducing technology in pet care. After crossing over 2 decades in the service with dozens of innovations. Whisker, the mother company is an independent leader in associating technology with pet products with their talented 300+ employees. Engineers on their team love to solve problems and provide their customers with the best pet care products like Litter-Robot and many others.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Litter-Robot logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Litter-Robot.