Step 1:

  • The customer support center is your closest resource for making a successful warranty claim. You can find solutions to the problems you're experiencing on the contact page, as all information is readily available.

  • An account must be created for repair or replacement purposes. Providing your name, password, and date of birth is sufficient for the account creation process.

Step 2:

  • Osprey will not prohibit you from returning the products purchased from the official website or by phone and you need to return them within thirty days from the receiving date of the products.

  • The refund is credited within 7-10 business days only if the returned items are in brand new, unused condition, with all hang tags and packaging intact. 

Step 3:

  • Osprey Packs provides its customers with extraordinary services that strive hard to guide and support them by all means. They can guide you in product registration, repair, return, ordering and tracking, updates, and a myriad of other necessary details.

  • They have well-written FAQs on their website that provide you with answers to most of your common concerns and questions.

Osprey Packs Warranty Period:

  • 5-year guarantee on RAPTOR PRO, and SOELDEN | SOPRIS PRO

  • 7-year guarantee on POCO CHILD CARRIER AND ACCESSORIES

Osprey Packs Contact Information:

Email Support

[email protected]

Phone Number

+1-866-284-7830

Mon-Fri: 8am - 5pm(MST)

Contact Address

800 N. Park Street,
Cortez, CO-81321,
USA.

  • Chat or Submit a Claim

    If you are having trouble contacting Osprey Packs, submit a claim here.

What is covered under the Osprey Packs Warranty?

During the guarantee period, Osprey will address any damage or defect, regardless of the reason, at no cost. If they cannot perform a functional repair on your pack, they will gladly provide a replacement.

What is NOT covered under the Osprey Packs Warranty?

The warranty does not extend to cosmetic wear and tear, loss or theft of packs, or damages resulting from accidents, abuse, or acts of nature.

Products of Osprey Packs:

Our claim assistance covers all Osprey Packs products, including:

Product name
Duffel Bags
Hiking Packs
Mountain Biking Packs
Kids Packs
Trail Running Packs

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Osprey Packs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Osprey Packs.