Seagate provides a straightforward option for their customers to claim a warranty for their products.
Navigate to their warranty and replacement page, where you can check the warranty validation of your products by entering the serial number and country.
Once you confirm that your product is within the warranty period, claim your warranty by tapping the “Start Claim” button located just below the page. Then choose the “end users” option and follow the steps provided to successfully submit the warranty claim.
You need to furnish basic details such as name, email address, phone number, address, and serial number of the product. The experts from Seagate will provide you a Return Order Number which you will need to use while returning the products.
Products must be returned to Seagate, either in their original packaging or packaging with proper protective techniques, and then shipped to Seagate directly or to an authorized dealer.
After the verification process, Seagate will replace your product with a functionally equivalent one without any charge.
Also, note that the company will pay for sending you the replaced products. However, you are responsible for the products sent by you to the company.
Seagate has a separate page to aid you with the support you need. You can look for the assistance you need regarding warranty claims, returns, or any other support inquiries.
They also have a live chat feature that allows you to receive immediate responses from Seagate's team of experts.
During the warranty process, Seagate may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1, 2, 3, or 5 years.
1-Year Warranty - Controllers
2-Year Warranty - Retail Products, excluding accessories.
3-Year Warranty - Notebook Storage & Desktop Storage Drives
3-Year Warranty - Consumer Electronics Drives, excluding IronWolf Pro and SkyHawk AI Drives.
5-Year Warranty - Nearline Drives, excluding Constellation® CS, Terascale™ HDD, or Archive HDD
5-Year Warranty - Mission Critical Products.
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Seagate offers a Limited Warranty for their products. However, the products must be purchased only from Seagate or authorized resellers/dealers. The Limited Warranty includes the manufacturer’s damages resulting from defects in materials and workmanship. The Limited Warranty applies solely to hardware products, software, manuals, and media – and is subject to licensing through distinct written agreements. Also, the warranty service will be provided only when your product is returned to an authorized return center in the region where the product was initially shipped by Seagate.
The Limited Warranty excludes the damages caused by commercial use, accident, abuse, electrostatic discharge, degaussing, improper maintenance, or installation, and humidity & heat beyond the product specification. Also, the malfunctions caused by the use of other equipment are excluded. The warranty coverage is not designed to cover any data loss or lost passwords. Any returns without labels or with tampered labels do not fall under this warranty. Additionally, consequential and incidental damages are void under this warranty. Please note that all returned products remain their property. Therefore, Seagate advises you to back up your data in order to prevent any data loss.
Our claim assistance covers all Seagate products, including:
| Product name |
|---|
| Seagate Backup Plus Portable External Hard Drive |
| IronWolf NAS Hard Drive |
| BarraCuda Internal Hard Drive |
| FireCuda Gaming SSHD |
| SkyHawk Surveillance Hard Drive |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Seagate logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Seagate.