To claim a warranty from Asus, first, you need to request an RMA number by providing the serial number of your product.
Once you obtain the RMA number, get the shipping label along with the tracking number by providing the RMA number and choosing the appropriate shipping method.
Now you will need to ship the products to the service center mentioned in the RMA. It is important to note that Asus doesn’t require the returns to be in their original packaging.
However, the company doesn’t warrant any damages during the shipment. So you need to pack the products with due attention.
For quick identification of your issues, the RMA number and the shipping label have to be mentioned and attached outside the box.
Note that the RMA number is valid only for 30 days of its issuance. You have to ship the product within that period.
The company has excellent and skilled technicians to offer free technical support if your products are found to be defective and still under the warranty window. You can get an update on your repair directly from their experts.
Please note that sending products to their repair center doesn’t mean that the repair will be done free of charge. They will verify the products upon return, and verify their warranty period and your requests. If they find the product ineligible, the request will automatically considered as “out of warranty”.
Asus has a dedicated and diversified support team to address all their customer’s issues. You can simply contact them through any of the media such as email, contact form, or call at your convenience.
During the warranty process, Asus may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1 year, 2 years, or 3 years.
If you have trouble contacting Asus, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Asus’s warranty begins and is effective from the date of invoice issuance. It is advisable to keep the invoice safe to protect your rights as a customer. They offer diversified warranties for plans such as Local Accident Damage Protection, Local On-site service, Battery Service Package, and Asus Premium Care – exclusively for their customers. You can choose and purchase one that best suits you to extend the lifespan of your products.
Whether your Asus laptop is experiencing overheating, battery drain, screen flickering, slow performance, or keyboard issues, it will be repaired or replaced by Asus if troubleshooting does not resolve the problem.
12-Months Warranty - Notebook, Desktop, All-in-one PCs.
24-Months Warranty - Projectors.
36- Months Warranty - LCD Monitors, Networking, Motherboard, Graphic Card.
Asus does not guarantee warranty coverage for products with missing or tampered labels. Unauthorized modifications and alterations are also not covered. The warranty excludes damages caused by war, fire, accidents, misuse, negligence, improper maintenance, natural disasters, and electrical surges. Data loss is not covered under the warranty, nor are errors or malfunctions resulting from virus infections, unauthorized software installation, or improper setting changes. Additionally, cables and circuits exposed to moisture or liquid, and products kept in non-recommended operating conditions, are excluded.
Parts requiring replacement due to normal wear and tear, corrosion, rust, or stains, as well as products serviced or repaired by unauthorized personnel, or modified from original Asus standards, are not covered. Exposing the products to water or incorrect accessory connections also voids the warranty.
Asus is a leading multinational computer hardware and consumer electronics company with its headquarters in Taiwan. The company is known for its innovative ideas and products. The company has been making significant advancements in virtual and augmented reality products. They have also proved themselves in IOT devices and robotics technologies. With their dedication and utmost commitment, they have topped as the world’s No.1 motherboard and gaming brand. And, they are one of the top three notebook vendors.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Asus logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Asus.