To initiate the Asus warranty claim, first, you need to request an RMA number by providing the serial number of your product.
Once you obtain the RMA number, get the shipping label along with the tracking number by providing the RMA number and choosing the appropriate shipping method.
Now you will need to ship the products to the service center mentioned in the RMA. It is important to note that Asus doesn’t require the returns to be in their original packaging.
However, the company doesn’t warrant any damages during the shipment. So you need to pack the products with due attention.
For quick identification of your issues, the RMA number and the shipping label have to be mentioned and attached outside the box.
Note that the RMA number is valid only for 30 days of its issuance. You have to ship the product within that period.
The company has excellent and skilled technicians to offer free technical support if your products are found to be defective and still under the warranty window. You can get an update on your repair directly from their experts.
Please note that sending products to their repair center doesn’t mean that the repair will be done free of charge. They will verify the products upon return, and verify their warranty period and your requests. If they find the product ineligible, the request will automatically considered as “out of warranty”.
Asus has a dedicated and diversified support team to address all their customer’s issues. You can simply contact them through any of the media such as email, contact form, or call at your convenience.
During the warranty process, Asus may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 1 year, 2 years, or 3 years.
Asus offers a 12-month warranty on notebooks, desktops, and all-in-one PCs; a 24-month warranty on projectors; and a 36-month warranty on LCD monitors, networking equipment, motherboards, and graphics cards
48720 Kato Rd Fremont,
CA - 94538,
USA.
If you are having trouble contacting Asus, submit a claim here.
Asus’s warranty begins and is effective from the date of invoice issuance. They offer diversified warranties for plans such as Local Accident Damage Protection, Local On-site service, Battery Service Package, and Asus Premium Care – exclusively for their customers.
Whether your Asus laptop is experiencing overheating, battery drain, screen flickering, slow performance, or keyboard issues, it will be repaired or replaced by Asus if troubleshooting does not resolve the problem.
Asus warranty will not be applicable for:
Our claim assistance covers all Asus products, including:
| Product name |
|---|
| Laptops |
| 14” ASUS Zenbook S 14 (UX5406) |
| 14” ExpertBook P5 (P5405) |
| 14” ASUS ExpertBook CX54 Chromebook Plus(CX5403) |
| ROG Strix SCAR 16 (2024) G634JYR-XS97 |
| 14" ASUS Vivobook S 14 Flip (TP3402) |
| 16" ASUS Vivobook S 16 Flip Laptop |
| 14.0" ASUS Vivobook Flip 14 TM420 Laptop |
| 13.3” ProArt PZ13 |
| 16" ProArt Studiobook 16 OLED Laptop |
| 14” ASUS ExpertBook CX54 Chromebook Plus |
| 17.3" ASUS Chromebook CX1 |
| 14” ASUS Chromebook CM14 |
| 11.6" ASUS Chromebook CX1 |
| 11.6" ASUS Chromebook C204 |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Asus logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Asus.