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3 Simple Steps for Asus Warranty Claim
Step 1:
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Start by visiting the official Asus website or using the MyASUS app and register your product if you haven’t already.
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Product registration helps speed up your warranty claim and keeps your details saved.
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Enter your product’s serial number (S/N) to complete the warranty check and confirm coverage.
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Run a quick diagnostic test in the MyASUS “Customer Support” section to make sure the issue qualifies for an claim warranty.
Step 2:
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If a hardware issue is found, submit a repair request on the Asus support page.
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Fill in your details, product model, and explain the problem clearly.
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For laptops, choose whether it’s a normal claim warranty request or accidental damage (ADP).
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Once approved, ASUS will give you an RMA number to track your warranty claim.
Step 3:
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Back up your data and remove any extra parts you added (like RAM or SSD).
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Pack your device safely, preferably in the original box, and include the charger if needed.
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Attach the shipping label and send it to the service centre.
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After repair or replacement, Asus will send your device back, completing your claim warranty process.
Asus Warranty Period:
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Asus offers a 12-month warranty on notebooks, desktops, and all-in-one PCs
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Asus projectors come with a 24-month warranty
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Asus provides a 36-month warranty on LCD monitors, networking equipment, motherboards, and graphics cards
Real Experiences with Asus Warranty Claims:
Typical Processing Time: The standard turnaround for an ASUS warranty replacement or repair is approximately 5 to 10 business days once the unit reaches the service center, excluding shipping transit times.
Reason for Common Delays: Claims are frequently denied if "Find My Device" is still active on Windows laptops or if technicians find evidence of internal "Liquid Damage" when the user has only applied for a standard (non-ADP) mechanical claim.
Helpful Tip to make the claim easier: When you activate Asus laptop warranty coverage, immediately take a photo of your receipt and upload it to your MyASUS account. This ensures your warranty period is manually adjusted to match your purchase date rather than the date the device left the factory, which can sometimes save you several months of coverage.
Required Documents for Your Asus Warranty Claims:
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Proof of Purchase
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RMA Number
Asus Contact Information:
Contact Address
48720 Kato Rd, Fremont,
California, CA 94538, USA.
Useful Links:
What is covered under the Asus Warranty?
Eligible Coverage
- Manufacturing Defects: Protection against flaws in materials or workmanship for the motherboard, CPU, HDD/SSD, and memory under normal use.
- Accidental Damage Protection (ADP): Coverage for liquid spills, electrical surges, drops, and accidental breakage (requires registration within 60 days of purchase for eligible laptops).
- LCD ZBD Policy: A specialized "Zero Bright Dot" guarantee for select high-end monitors and laptop displays within a specific timeframe.
- ASUS Premium Care (APC): Optional extensions of up to 4 years for hardware coverage, including localized or international support tiers.
- Replacement Parts Warranty: Components replaced during an Asus warranty service are typically covered for three months or the remainder of the original warranty period.
What is NOT covered under the Asus Warranty?
Exclusions & Limitations
- Customer Induced Damage (CID): Any damage caused by improper installation, unauthorized repair attempts, or physical abuse that falls outside of ADP terms.
- Cosmetic Wear and Tear: Scratches, dents, blemishes, and natural aging of the product's exterior finish are not covered.
- Data and Software: ASUS is not responsible for the recovery or transfer of stored data; software corruption and virus infections are excluded from hardware claims.
- Missing or Altered Serial Numbers: The asus warranty is void if the factory-applied serial number has been removed, defaced, or altered.
- External Peripherals: Free accessories such as a mouse, carry bag, or non-factory installed parts are not covered under the primary device warranty.
Asus Warranty FAQs
What is the standard warranty period for ASUS motherboards?
Most ASUS motherboards come with a 3-year (36-month) limited warranty from the date of purchase. If you cannot provide a receipt, the warranty period is calculated from the manufacture date encoded in the serial number.
How long does an ASUS warranty repair typically take?
The standard turnaround time in the US is approximately 10–14 business days. This includes shipping, inspection, and repair. You can monitor progress using the ASUS Repair Status Inquiry tool with your RMA number or serial number.
What is covered under the ASUS laptop warranty?
The standard 1-year warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover software issues, third-party hardware additions, or "customer-induced damage" (CID) unless you have active Accidental Damage Protection.
Does ASUS provide a shipping label for warranty repairs?
For standard limited warranty repairs, the customer is typically responsible for shipping costs to the repair center. ASUS generally covers the return shipping costs back to the customer. However, premium service packages or specific promotional warranties may include a prepaid shipping label.
Is the ASUS warranty international?
Many ASUS laptops come with an International Warranty, allowing for service in over 80 countries. However, service is limited to what is available in the local region, and you may be responsible for shipping and customs if the part required is not locally stocked.
How do I contact ASUS technical support in the US?
You can reach ASUS support by calling 1-812-282-2787 (Main Support) or 1-888-676-1273 (ROG specific). Support is also available via Live Chat on the official website or through the MyASUS app.
Does ASUS offer Accidental Damage Protection (ADP)?
Yes, select newly manufactured ASUS laptops sold in the US and Canada include one year of ADP for free. This covers one claim per year for spills, surges, or drops. To qualify, you must register the laptop within 30 days of purchase. Refurbished or open-box units are not eligible.
How do I register my ASUS product?
Registration can be done through the MyASUS app or at account.asus.com. Log in, select "Product Registration," and enter your serial number and purchase date. Uploading your invoice is highly recommended to ensure your warranty start date is accurate and not based on the manufacture date.
How do I check my ASUS warranty status online?
You can check your status via the ASUS Warranty Status Inquiry tool. Enter your product’s Serial Number (found on the BIOS, the MyASUS app, or a sticker on the device) and complete the security check to see the remaining coverage time based on your purchase or manufacture date.
What is the ASUS RMA process for repairs?
To initiate a Return Merchandise Authorization (RMA), you must first contact ASUS Support for troubleshooting. If the hardware is deemed faulty, they will issue an RMA number. You then ship the device to an authorized service center; for specific products like motherboards and graphics cards, ASUS often provides a certified replacement unit rather than repairing your original one.
Products of Asus:
Our complete claim assistance covers all Asus products, including:
| Product name |
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| Laptops |
| Gaming Laptops (ROG/ TUF) |
| Ultrabooks (ZenBook) |
| Creator Laptops (ProArt) |
| Business Laptops (ExpertBook) |
| Chromebooks |
| Desktops & PCs |
| Gaming Desktops |
| All-in-One PCs |
| Mini PCs |
| Workstations |
| Motherboards |
| Gaming Motherboards (ROG/ TUF) |
| Creator Motherboards (ProArt) |
| Mainstream Motherboards (Prime) |
| Graphics Cards |
| Gaming Graphics Cards (ROG Strix) |
| TUF Gaming GPUs |
| Dual Series GPUs |
| Monitors |
| Gaming Monitors (ROG/ TUF) |
| Creator Monitors (ProArt) |
| Portable Monitors (ZenScreen) |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Asus logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Asus.