There are two ways to start a warranty claim: either by returning the product to the store where you purchased it or by filling out the online form and sending it to them. Shipping fees will be your responsibility.
In the form, please provide your personal information, details about the product, shipping, and contact information. By registering with your email, you'll not only receive the latest promotions but also warranty information and more.
Items can be returned to Burton only if they were bought directly from Burton, either via the official website or at a Burton-owned Flagship store. If you purchased Burton products from other retailers, you'll need to refer to their individual return and refund policies.
You will receive a full refund for the merchandise's cost to the original form of payment within 7 to 14 days after Burton receives your return. It may take up to 30 days to reflect on your credit card statement.
All items must be returned to the country where the purchase was made. The duration of the repair turnaround time depends on the type of repair. Normally, their standard repair turnaround time is 3-4 weeks, but it may be longer during their busy winter season.
Customer support can address most of the inquiries posed by clients, providing information about their shipping policies, returns, and exchanges, as well as warranty details.
Contact them through email, live chat, direct call, or by going to a nearby store. Make sure to retain the manuals that offer instructions on how to use boots and snowboards.
Limited lifetime warranty on Apparels, Outwears, Gloves, Bags and Baseplates
1-year limited warranty on Boots, Bindings, Helmets and Goggles
3-year limited warranty on Snowboards
180 Queen City Park Road,
Burlington, VT-05401,
USA.
If you are having trouble contacting Burton Snowboards, submit a claim here.
The Burton Lifetime Warranty is applicable only to the original owner who can furnish proof of purchase from Burton or an authorized dealer. This warranty covers defects in materials and workmanship. Essentially, if your product experiences a failure due to material or craftsmanship issues, Burton will, at their discretion, either repair it at no cost or replace it. Eligible products are automatically included in this lifetime warranty, and there's no need for you to register or activate the warranty.
The Burton lifetime warranty does not cover issues such as regular wear and tear, damage from misuse, impacts or accidents, and improper care, including storage.
Our claim assistance covers all Burton Snowboards products, including:
| Product name |
|---|
| Snowboards |
| Snowboard Boots |
| Snowboard Bindings |
| Protective Gear |
| Board Bags & Snow Packs |
| Snow Jackets |
| Snow Pants and Bibs |
| Insulated and Down Jackets |
| Shell Jackets |
| Rain Jackets |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Burton Snowboards logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Burton Snowboards.