3 Simple Steps for Schlage Warranty Claim

Step 1:

• The Schlage customer service team will inform you whether you will receive a replacement or refund of the original purchase price after the Schlage warranty claim is made.

• The required documents for a Schlage warranty claim include front and back images of defective locks, the physical address (excluding P.O. boxes), a telephone number, and an issue explanation.

Step 2:

• You should attach the programming sticker, which would have been fixed in the electronic locks.

• This is applicable only when the electronic device is found to be defective within the warranty period.

• You have to supply the personal and product information in the contact form. 

Step 3:

• At the bottom of the form, there is a section to upload files in the specified formats, within the size limit of 10 MB.

• Schlage has a separate contact number for commercial inquiries: +1-877-671-7011.

Schlage Warranty Period:

• Schlage offers a lifetime warranty on all mechanical locks. The J series comes with both a lifetime mechanical warranty and a 5-year finish warranty

• Schlage door knockers are covered by a limited lifetime warranty

Real Experiences with Schlage Warranty Claims:

Typical Processing Time: Schlage states that most warranty claims receive a decision within 5 business days or less after all required information is submitted.

Reason for Common Delays: Missing proof of purchase, incomplete photos, insufficient troubleshooting details, or additional information requests can delay claim processing.

Helpful Tip to make the claim easier: Submit clear photos of the lock (front, side, and back), proof of purchase, and a detailed description of the issue when filing the claim.

Required Documents for Your Schlage Warranty Claims:

• Proof of purchase