• 29 Aug, 2023

Planning to file a Schlage warranty claim? Check out this useful guide!

3 Simple Steps for Schlage Warranty Claim:

Step 1:

  • Take the necessary steps to register your product: fill out the registration form with the necessary information, including your name and contact details. Ensure that the product model number and UPC number are accurate. 

  • Complete the registration form by providing the purchase store information and submit it. After completing the registration process, you might receive an email or notification confirming the successful registration of your product.

  • To maintain the validity of the Schlage product warranty, it is essential that the door hardware or lock is used solely for its intended residential purpose. Proper storage, installation, maintenance, and operation are also crucial.

Step 2:

  • If you wish to initiate a warranty claim, kindly direct your query to the provided email address. This will allow you to seek a replacement or request a refund equivalent to the original purchase price in exchange for the Product.

  • When submitting your concern, please ensure to include photographs of both the front and back of the defective lock. If the lock is of the electronic or smart variety, kindly include the programming sticker featuring the six-digit programming code. This particular sticker can be located on the exterior side's backplate of the lock.

  • Additionally, remember to provide the following details: Your physical mailing address (no P.O. boxes), Your telephone number, A concise description of the issue, including an approximate age of the lock.

  • If their support team approve your warranty claim, you will receive a response email containing confirmation for the return process.

Step 3:

  • Once the defective Product is sent back to Schlage for assessment, unburdened by any liens or encumbrances and accompanied by a defects statement and valid proof of purchase from an authorized seller, Schlage will make a decision to either replace the Product with a new or remanufactured item or offer a refund equal to the original purchase price in exchange for the Product.

  • If you have any further questions, please contact their customer service team directly.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8am - 7pm ET Sat: 9am - 4:30pm ET

Contact Address

11819 N
Pennsylvania St,
Carmel, IN

What is covered under the Schlage Warranty?

The Schlage Warranty covers defects in material and workmanship for a specified period from the date of purchase. It includes repair or replacement of the defective product and, in some cases, labor costs. The warranty is limited to the original purchaser and is subject to certain conditions, such as proper installation and maintenance. Normal wear and tear, as well as damage from misuse or abuse, are not covered.

  • 3 year limited electronics warranty.

  • 5-Year Finish Warranty.

  • Limited Lifetime mechanical and finish warranty.

What is NOT covered under the Schlage Warranty?

The standard Schlage warranty typically excludes coverage for damages or defects arising from improper installation, issues or damage caused by the Original User, third parties, or third-party products, services, or systems connected or used in conjunction with the Product. It also does not encompass any incidental, consequential, indirect, special, or punitive damages, regardless of whether the claim is based on contract, warranty, tort (including strict liability or negligence), patent infringement, or any other legal grounds, even if the possibility of such damages was forewarned. Additionally, it does not cover normal wear and tear.

About Schlage

Schlage is one of the most respected brands in the residential and commercial security industry. With a long-standing history of more than a hundred years, Schlage has become a pioneer in the development of innovative and dependable door hardware and access controls. The brand is renowned for its top-of-the-line locks, Keyless Entry Systems, Door Handle, and other related products that prioritize security and aesthetics. Schlage products are designed to give homeowners and businesses peace of mind by providing superior protection and ease of use. With a focus on craftsmanship and technological progress, Schlage is continuing to provide innovative security solutions for contemporary living.

Products of Schlage

Smart Locks Electronic Locks Door Levers Handlesets Knobs

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Schlage logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Schlage.