3 Simple Steps for American Tourister Warranty Claim

Step 1:

• The customer support team provides solutions for your warranty claim through a form that includes email and message boxes. 

• Even though you don't have an account, your orders can be tracked by providing the order number, email address, and postal code. 

Step 2:

• You will receive a return label and a return number together with the return instructions that have the procedure to return the products through the email sent by the American Tourister once you complete the return form.

• The time duration is fourteen days starting from the day you informed them about your return request to send the products back to them.

• You are allowed to return them in case you purchased them on the official website. Please go to the place where you made the purchase for any other returns. 

• Unused items with original labels, usage instructions, warranty leaflets, and other hangtags and wrappings in their original carton are acceptable.

Step 3:

• American Tourister has the right to determine whether the problem is covered by the warranty or not.

• The warranty certificate, which is completed properly, or the original receipt of purchase is crucial to have the warranty service.

• During the warranty process, American Tourister may provide one of the following solutions: a warranty replacement or warranty service during the 2- or 3-year limited warranty period.

American Tourister Warranty Period:

• American Tourister offers a 2-year limited global warranty on laptop backpacks

• American Tourister provides a 3-year limited global warranty on suitcases and cabin luggage