• 15 Nov, 2023

Here are the easiest ways to file a warranty claim for American Tourister products.

3 Simple Steps for American Tourister Warranty Claim:

Step 1:

  • The customer support team provides solutions for various issues through a form that includes email and message boxes. It is vital to note that American Tourister does not follow the product registration method.

  • Even though you don't have an account, your orders can be tracked by providing the order number, email address, and postal code. You can do fast and easy checkouts, receive exclusive offers, and handle your own information only if you have an account.

Step 2:

  • You will receive a return label and a return number together with the return instructions that have the procedure to return the products through the email sent by the American Tourister once you complete the return form.

  • The time duration is fourteen days starting from the day you informed them about your return request to send the products back to them. You are allowed to return them in case you purchased them on the official website. 

  • Please go to the place where you made the purchase for any other returns. Unused items with original labels, usage instructions, warranty leaflets, and other hangtags and wrappings in their original carton are acceptable.

Step 3:

  • American Tourister has the right to determine whether the problem is covered by the warranty or not. The warranty certificate which is completed properly or the original receipt of purchase is crucial to have the warranty service.

  • The warranty aims to provide you with specific legal entitlements. Apart from the rights outlined, you may possess additional rights that differ from one state or country to another concerning the exclusion or application of implied warranties, as well as incidental and consequential damages, repair, and replacement.

Email Support

customer.care.uk@americantourister.com

For further info, Kindly Get in touch with them via this email.

Phone Number

+44 203 1399058

Mon-Fri: 7:15am - 12pm|1pm - 5pm

Contact Address

5 The Square, Stockley Park,
Uxbridge, Middlesex-UB11 1ET,
United Kingdom.

What is covered under the American Tourister Warranty?

The warranty becomes applicable if a problem arises with this American Tourister product due to manufacturing defects in material and workmanship. In such cases, American Tourister, at its discretion, will either repair or replace the product in accordance with the specified terms and conditions of the warranty. It is important to note that this warranty is valid only for the initial purchaser or gift recipient of the product. While non-warranty maintenance or repairs can be undertaken by any company, American Tourister stipulates the use of an approved American Tourister service center for warranty-related repairs. The warranty has a global scope, allowing you to have your product repaired at any service center worldwide. However, you are responsible for covering all associated costs, including packaging, shipping, and applicable taxes, to get the product to any such service center. In cases where the warranty applies, you will be informed whether the product will undergo repair or replacement. Any repair or replacement will be covered by American Tourister, including the expenses incurred in returning the repaired or replaced product to you. If the product is to be replaced and the original model is unavailable, American Tourister will substitute it with a comparable product from their line.

  • 2-year limited global warranty on laptop backpacks

  • 3-year limited global warranty on suitcases and cabin luggage

What is NOT covered under the American Tourister Warranty?

The warranty explicitly excludes coverage for damages resulting from misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport-related incidents. It does not cover incidental and consequential damages. Labor charges and damages arising from work performed by individuals other than a Service Center are not included in this warranty.

About American Tourister

American Tourister stands as a prominent global luggage brand, spanning across more than 120 countries. Renowned for their distinctive blend of design and style, they offer a diverse collection of durable yet affordable suitcases. Crafted from innovative, high-quality materials, their attention to detail and commitment to quality ensures longevity. Despite the practicality, their products break away from monotony. Vibrant, eye-catching designs and a spectrum of colors set their luggage apart from others. Tailored with the world traveler in consideration, their luggage emerges as the ideal companion for your upcoming adventures.

Products of American Tourister

Suitcases Cabin Luggage Laptop Bags Laptop Backpacks Duffle Bags

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

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    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of American Tourister logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of American Tourister.