3 Simple Steps for American Tourister Warranty Claim

Step 1:

• The customer support team provides solutions for your warranty claim through a form that includes email and message boxes. It is vital to note that American Tourister does not follow the product registration method.

• Even though you don't have an account, your orders can be tracked by providing the order number, email address, and postal code. You can do fast and easy checkouts, receive exclusive offers, and handle your own information only if you have an account.

Step 2:

• You will receive a return label and a return number together with the return instructions that have the procedure to return the products through the email sent by the American Tourister once you complete the return form.

• The time duration is fourteen days starting from the day you informed them about your return request to send the products back to them. You are allowed to return them in case you purchased them on the official website. 

• Please go to the place where you made the purchase for any other returns. Unused items with original labels, usage instructions, warranty leaflets, and other hangtags and wrappings in their original carton are acceptable.

Step 3:

• American Tourister has the right to determine whether the problem is covered by the warranty or not. The warranty certificate which is completed properly or the original receipt of purchase is crucial to have the warranty service.

• During the warranty process, American Tourister may provide one of the following solutions: a warranty replacement or warranty service during the 2 or 3-year limited warranty period.

American Tourister Warranty Period:

• 2-year limited global warranty on laptop backpacks

• 3-year limited global warranty on suitcases and cabin luggage