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3 Simple Steps for American Tourister Warranty Claim
Step 1:
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The customer support team provides solutions for your warranty claim through a form that includes email and message boxes.
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Even though you don't have an account, your orders can be tracked by providing the order number, email address, and postal code.
Step 2:
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You will receive a return label and a return number together with the return instructions that have the procedure to return the products through the email sent by the American Tourister once you complete the return form.
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The time duration is fourteen days starting from the day you informed them about your return request to send the products back to them.
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You are allowed to return them in case you purchased them on the official website. Please go to the place where you made the purchase for any other returns.
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Unused items with original labels, usage instructions, warranty leaflets, and other hangtags and wrappings in their original carton are acceptable.
Step 3:
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American Tourister has the right to determine whether the problem is covered by the warranty or not.
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The warranty certificate, which is completed properly, or the original receipt of purchase is crucial to have the warranty service.
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During the warranty process, American Tourister may provide one of the following solutions: a warranty replacement or warranty service during the 2- or 3-year limited warranty period.
American Tourister Warranty Period:
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American Tourister offers a 2-year limited global warranty on laptop backpacks
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American Tourister provides a 3-year limited global warranty on suitcases and cabin luggage
Real Experiences with American Tourister Warranty Claims:
Typical Processing Time: Most American Tourister warranty claims are inspected within 5–10 business days, while repairs or replacements can take 2–4 weeks depending on the service center and parts availability.
Reason for Common Delays: Delays usually happen due to missing proof of purchase, submitting airline damage (not covered), or high volume at authorized service centers.
Helpful Tip to make the claim easier: Always visit an authorized service center with your receipt, clearly explain the issue, and check if the damage is covered before submitting the claim.
Required Documents for Your American Tourister Warranty Claims:
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Proof of purchase (bill or invoice)
American Tourister Contact Information:
Contact Address
5 The Square, Stockley Park,
Uxbridge, Middlesex UB11 1ET, United Kingdom.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming American Tourister warranty hassle-free.
Useful Links:
What is covered under the American Tourister Warranty?
American Tourister warranty covers:
- Manufacturing defects in material or workmanship
- Repair or replacement
- The initial purchaser
- Gift recipient
What is NOT covered under the American Tourister Warranty?
American Tourister warranty excludes:
- Transport-related accidents
- Labor charges from non-service center works
- Damages from extreme temperature
American Tourister Warranty FAQs
Does American Tourister have a warranty on suitcases and luggage?
Yes, American Tourister offers a warranty on suitcases, trolley bags, and luggage that covers manufacturing defects under normal use.
What is the American Tourister luggage warranty period?
The American Tourister warranty period varies by product, typically ranging from 1 year to up to 10 years depending on the model and region.
How do I claim American Tourister warranty?
You can claim a warranty by visiting an authorized service center or submitting a warranty claim request with proof of purchase.
What does the American Tourister suitcase warranty cover?
The warranty covers defects in materials and workmanship but does not include damage caused by misuse, airline handling, or normal wear and tear.
How do I register my American Tourister warranty?
You can complete American Tourister warranty registration online or keep your purchase receipt as proof for future claims.
Is there an international warranty for American Tourister luggage?
Yes, many American Tourister products come with international warranty coverage, but terms may vary by country.
How can I check my American Tourister warranty status?
You can check your warranty by contacting customer service or visiting an authorized service center with your warranty card or receipt.
What is the American Tourister bag warranty claim process?
The process involves submitting your product for inspection, after which the company decides on repair or replacement based on warranty terms.
Does American Tourister offer warranty on backpacks and trolley bags?
Yes, American Tourister provides warranty coverage on backpacks, trolley bags, and suitcases depending on the product category.
What documents are required for American Tourister warranty claim?
You need proof of purchase, warranty card (if available), and the product itself to process a warranty claim.
Products of American Tourister:
Our complete claim assistance covers all American Tourister products, including:
| Product name |
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| Suitcases |
| Cabin Luggage |
| Laptop Bags |
| Laptop Backpacks |
| Duffle Bags |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of American Tourister logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of American Tourister.