3 Simple Steps for Sauber Vacuum Cleaners Warranty Claim:

Step 1:

  • You have to keep in mind that no product registration is practiced by Sauber Vacuum Cleaners. To register or make a warranty claim, getting in touch with customer support is a straightforward process. It can be done by submitting a request.

  • The request form contains email, phone number, name, order inquiry, and subject, with optional fields such as products and file attachments. No common warranty period is provided for all products as it varies according to the type of the product.

Step 2:

  • Following the Competition and Consumer Act 2010, options such as a refund, repair, or exchange are available when you provide proof of purchase or equivalent documents. The choice is solely based on the product that you return.

  • Consumers who have changed their minds have thirty days from the purchase date to initiate the return at their own cost to receive a full refund. Ensure that the products are unopened and still in their original packaging prior to returning.

  • All authorized refunds will be handled by the Godfreys Support Office in Melbourne. They strive to complete the refund processing within 7 business days of approval.

Step 3:

  • Godfreys retail store will not accept products purchased online that are about to be returned without prior written confirmation from the customer service team.

  • Kindly make your online purchase selections thoughtfully, as a refund may not be granted for a change of mind. Repairs, refunds, or exchanges will only be accommodated if the goods are deemed faulty or unsuitable for their intended purpose.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1800 815 270

Mon-Fri: 9am - 5pm(AEST)

Contact Address

PO Box 5445,
Brandon Park VIC-3150,

What is covered under the Sauber Vacuum Cleaners Warranty?

The warranty begins on the original date of purchase and is non-transferable. Kindly keep your initial proof of purchase for any warranty claims. It is applicable only in the country where the cleaner is bought. The warranty specifically applies to products used for domestic purposes.

  • 1-year warranty on Pro carpet shampooer

  • 2-year warranty on a Technic stick vacuum, Pro Pets bagless vacuum, Pro Pets bagged vacuum

What is NOT covered under the Sauber Vacuum Cleaners Warranty?

The warranty becomes null and void in cases of misuse or failure to adhere to the provided instructions. Additionally, the warranty does not cover the expenses related to the replacement of product parts due to typical wear and tear, alterations, improper installation, physical abuse, misuse, or accidental damage.

About Sauber Vacuum Cleaners

Sauber's latest lineup is designed to efficiently clean your entire home without straining your budget. Whether you need a streamlined hand vacuum for swift cleanups or barrel vacuums equipped with powerful cleaning heads, Sauber Australia offers the ideal solution for every household. The commitment to delivering high-quality products from reputable brands, coupled with expert advice and extensive services, remains a constant at Sauber. The company takes pride in offering a diverse array of cleaning solutions and ensuring comprehensive post-purchase support to meet all your cleaning needs.

Products of Sauber Vacuum Cleaners

Carpet Shampooers Hard Floor Cleaners Steam Mops Steam Cleaners Robot Vacuum Cleaners

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sauber Vacuum Cleaners logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sauber Vacuum Cleaners.