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3 Simple Steps for Santa Cruz Skateboards Warranty Claim
Step 1:
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Protection for your hardware is tied directly to your Dated Proof of Purchase from an authorized dealer. While various product categories have different coverage windows, your sales receipt acts as the mechanical necessity to validate your status as the original owner and to confirm that the failure occurred within the manufacturer's specified timeframe.
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You should save a digital copy of your receipt immediately upon purchase. This documentation is mandatory for all apparel, accessories, snowboards, and bindings. For skateboard components like decks, wheels, and bearings, a technician may request this proof to verify the start date of your hardware protection during the intake process.
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Maintaining this record ensures a seamless transition should you need to initiate a technical evaluation. Without a valid receipt from an authorized partner, the staff may be unable to honor the claim, as the guarantee is intended for the original retail purchaser only.
Step 2:
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If your gear suffers a failure, such as deck delamination, a casting anomaly in your trucks, or a zipper defect in your apparel, the primary route for resolution is through an official digital assessment. You must initiate the process by filling out the Warranty Claim Form on the official website.
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A warranty technician will review your submission and any associated images to determine the nature of the fault. They will evaluate whether the issue is a legitimate manufacturing defect such as adhesive failure or structural stress cracking or the result of "User Error," such as improper landings or environmental exposure.
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In some cases, the technician may require you to send the product in for a physical inspection. Note that for trucks, the "lifetime" of the hardware is considered over once the hanger is ground down to the axle. For all other components, the evaluation focuses on identifying flaws in materials or workmanship that existed at the point of purchase.
Step 3:
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To finalize a resolution, you must receive an email reply from the specialized NHS staff to officially start the claim. This communication is the required final step to confirm whether your hardware qualifies for a factory-certified replacement or if further evidence is needed for confirmation.
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The technical team operates during standard business hours to review images and validate claims. All resolutions are at the sole discretion of the warranty technicians, whose intent is to replace defective products that do not meet the brand's rigorous quality standards.
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Once a technician validates your claim, they will coordinate the dispatch of replacement hardware or components. Please be aware that for older snowboards or specific apparel, inventory may be limited, and the team will make every effort to provide a suitable high-performance alternative to get you back on the session.
Santa Cruz Skateboards Warranty Period:
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lifetime of the original, registered owner.
Santa Cruz Skateboards Contact Information:
Contact Address
NHS, Inc.
104 Bronson Street, #9
Santa Cruz, CA 95062, USA
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Santa Cruz Skateboards warranty hassle-free.
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What is covered under the Santa Cruz Skateboards Warranty?
Eligible for Coverage: The Santa Cruz Quality Guarantee
- Skateboard Decks: Coverage for delamination, warpage, and defects in materials or workmanship.
- Truck Integrity: Protection against axle bending, slipping, casting anomalies, and wiggling kingpins.
- Wheels & Bearings: Coverage for wheel wobble, loose bearing seats, and failure of ball bearing cages or races.
- Snowboards & Bindings: Protection against top sheet/base delamination, spinning inserts, and broken baseplates not caused by impact.
- Apparel & Accessories: Coverage for misprints, seam failures, zipper defects, and malfunctioning fasteners or buckles.
- Griptape & Hardware: Protection against adhesive failure, grit separation, and missing parts at the point of purchase.
- Eligible for Coverage: The Santa Cruz Quality Guarantee
- Skateboard Decks: Coverage for delamination, warpage, and defects in materials or workmanship.
- Truck Integrity: Protection against axle bending, slipping, casting anomalies, and wiggling kingpins.
- Wheels & Bearings: Coverage for wheel wobble, loose bearing seats, and failure of ball bearing cages or races.
- Snowboards & Bindings: Protection against top sheet/base delamination, spinning inserts, and broken baseplates not caused by impact.
- Apparel & Accessories: Coverage for misprints, seam failures, zipper defects, and malfunctioning fasteners or buckles.
- Griptape & Hardware: Protection against adhesive failure, grit separation, and missing parts at the point of purchase.
What is NOT covered under the Santa Cruz Skateboards Warranty?
Exclusions: Standard Protection Limitations
- Impact Damage: Protection does not cover boards broken due to improper landings, or wheels with flat spots and urethane chips.
- Normal Wear: Coverage is void for hangers ground down to the axle, worn-out griptape, or fabric that has naturally thinned over time.
- Environmental Factors: Protection does not cover water damage, rust, or warping due to exposure to rain, snow, or extreme heat.
- User Error: Coverage is void for improper setup, over-tightened kingpin nuts, or damage caused by using improper tools.
- Snow-Specific Wear: Damage caused by chairlifts, contact with other skis/boards, or the use of solvents like Loc-Tite is excluded.
- Aesthetic Blemishes: Protection does not cover scratches, dents, or chips that occur under normal riding conditions.
Products of Santa Cruz Skateboards:
Our complete claim assistance covers all Santa Cruz Skateboards products, including:
| Product name |
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| Skateboard decks |
| Complete skateboards |
| Cruiser boards |
| Longboards |
| Wheels |
| trucks |
| bearings |
| Protective gear and accessories |
| Skate apparel and merchandise |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Santa Cruz Skateboards logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Santa Cruz Skateboards.