PlayStore & App Store
3 Simple Steps for Girl Skateboards Warranty Claim
Step 1:
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To benefit from the Crailtap quality guarantee, you must act as the primary keeper of your Dated Sales Receipt. Girl Skateboards does not currently utilize a centralized digital product registration portal; therefore, your physical or digital receipt is the only mechanical link confirming your status as the original owner.
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Without this proof of purchase from an authorized dealer, the manufacturer cannot verify the age of the hardware or its origin. It is highly recommended to take a photo of your receipt immediately, as thermal paper fades over time. This document is your "entry ticket" to the warranty process, ensuring that any manufacturing anomalies identified later can be officially addressed.
Step 2:
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If your hardware experiences a structural failure that appears to be a factory error such as premature delamination or a wood shop bonding defect the assessment phase begins at the source of purchase. For local pickups, the most efficient route is returning the deck to the skate shop for a hands on inspection by their staff.
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If the board was acquired via the official webstore, you will need to prepare a detailed "Visual Evidence" package. This includes clear, high resolution photos of the top, bottom, and side profiles of the deck, specifically highlighting the area of concern. Technical experts will review these images to distinguish between a legitimate material flaw and standard "skate related" stress like center folding or impact snapping.
Step 3:
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To finalize your claim and receive a resolution, you must contact the brand’s customer service department through the official channels. The primary method for communication is via the Email Support Portal or the contact us form found on the Girl Skateboards and Crailtap websites.
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When reaching out, include your order number (for web purchases) or a scan of your shop receipt, along with your photo evidence. Once the support staff validates the claim, they will provide specific instructions for the next steps, which may include a replacement of the defective hardware or a store credit, ensuring you can return to the session with equipment that meets their professional standards.
Girl Skateboards Warranty Period:
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Not clearly specified (returns accepted within 30 days of shipment for store purchases)
Girl Skateboards Contact Information:
Contact Address
Girl Skateboards
23661 Telo Ave
Torrance, CA 90505, USA
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Girl Skateboards warranty hassle-free.
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What is covered under the Girl Skateboards Warranty?
Eligible for Coverage: The Girl Quality Guarantee
- Manufacturing Faults: Coverage for defects in workmanship and materials for professional-grade decks.
- Deck Integrity: Protection against delamination or structural flaws resulting from improper factory bonding.
- Arrival Protection: Guarantee for goods that are found to be damaged or faulty immediately upon unboxing.
- Restoration Service: Access to replacement hardware if the assessment confirms a factory-related issue.
- Pop Secret Technology: Coverage for specialized carbon-fiber laminate models against manufacturing-related performance anomalies.
What is NOT covered under the Girl Skateboards Warranty?
Exclusions: Standard Protection Limitations
- Impact Breakage: Protection does not cover boards snapped due to improper landings or high-impact maneuvers.
- Normal Wear: Coverage is void for "razor tail," nose wear, or the natural loss of pop over time through standard use.
- Environmental Damage: Protection does not cover warping or wood degradation resulting from exposure to rain, snow, or extreme heat.
- Aesthetic Blemishes: Coverage is void for scratches, fading, or graphic deterioration caused during normal riding or slides.
- Modifications: Any protection is void if the board has been modified or if non-compatible hardware has been installed.
- Second-Hand Sales: The guarantee applies only to the original purchaser and does not follow the hardware to a new owner.
Products of Girl Skateboards:
Our complete claim assistance covers all Girl Skateboards products, including:
| Product name |
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| Skateboard decks |
| Complete skateboards |
| Cruiser boards |
| Wheels |
| trucks |
| bearings |
| Skate apparel and accessories |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Girl Skateboards logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Girl Skateboards.