3 Simple Steps for Plan B Skateboards Warranty Claim

Step 1:

• Protection for your genuine hardware is tied directly to your Dated Proof of Purchase. Because a formal pre-claim registration is not required, your sales receipt acts as the mechanical necessity to validate your status as the original owner and to confirm that the hardware is eligible for a manufacturing assessment.

• You should save a digital copy of your receipt immediately upon purchase. This documentation is vital for validating that you are the initial purchaser, as the manufacturer reserves the right to charge a service fee or for replacement parts if proof of purchase is not provided. The protection is strictly non-transferable and applies only to products bought from authorized dealers.

• Maintaining this record ensures a seamless transition should you need to initiate a technical evaluation for your deck or components. Having your documentation organized is the first requirement to qualify for a factory-backed solution.

Step 2:

• If your gear suffers a failure, such as a material defect in the wood-shop construction or a delamination issue, the primary route for resolution depends on how the board was originally acquired. For in-store purchases, the standard procedure is to return the product directly to the original place of purchase for a physical inspection.

• For online orders, the process begins by initiating an inquiry to submit photos that clearly depict the fault. A technical team will then assess whether the issue is a legitimate manufacturing defect or the result of standard "skate-related" stress, such as improper foot positioning or high-impact landings.

• Note that the customer is responsible for all costs associated with returning the item for assessment. However, if the hardware is deemed faulty upon arrival or due to a verified factory error, the brand will typically provide a resolution that includes the original product price and associated delivery costs.

Step 3:

• To finalize a resolution, the support team must formally validate the product as defective following their assessment. Once a claim has been initiated, the manufacturer will decide whether to repair the hardware or dispatch a replacement item based on the results of the evaluation.

• Using the official digital portals is the required final step to ensure your claim is logged in the system. This ensures you receive specific instructions on whether to ship the item back or if a replacement can be sent based on the provided evidence.

• Once the returned item is received or the defect is otherwise agreed upon, the team will process the resolution. This thorough evaluation ensures that your deck is restored to its original high-performance standards, maintaining the pop and durability the brand is known for.

Plan B Skateboards Warranty Period:

• All products offered on the website are covered by the supplier’s sales warranty.