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3 Simple Steps for Thor Warranty Claim
Step 1:
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Protection is strictly limited to items purchased through authorized Thor MX dealers or distributors like Parts Unlimited. Without a dated proof of purchase from a recognized partner, the brand cannot verify the start of the coverage window against manufacturing faults.
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It is highly recommended to scan or photograph your receipt immediately after purchase. Because the brand's policy requires you to return the product to the original place of purchase for inspection, having a digital backup ensures you can verify the transaction even if the physical copy is lost.
Step 2:
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If you encounter a failure in materials or workmanship such as a broken boot buckle, seam separation, or a structural flaw in a protector you must return the item to the dealer where it was originally bought. This is the required first step for all physical inspections in the USA.
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Your dealer acts as the technical liaison, coordinating the return of the hardware to the official distributor. There, specialized technicians will evaluate the claim to determine if the failure was caused by a manufacturing defect or by standard racing stress and crash impacts.
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For products purchased through authorized digital storefronts, you should prepare a clear set of high-resolution images. These must detail the failure area, the overall condition of the gear, and the internal manufacturing tags to assist the remote evaluation team.
Step 3:
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While the dealer handles the physical return, you can obtain final status updates or further assistance through the official Thor MX Help Center. The primary method for direct communication with the brand is via the Support Email or through their web-based inquiry forms found on the official site.
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To ensure a smooth resolution, provide your dealer’s name, the date of purchase, and any claim reference numbers provided during the intake. This final step allows the support staff to track the evaluation progress through the distribution network and confirm the authorized solution.
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Once a manufacturing fault is verified, the brand will authorize a repair, replacement, or return based on their technical findings. This structured communication ensures that your racing gear is restored to the high-performance standards the brand has maintained for decades.
Thor Warranty Period:
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All THOR products are warranted for a period of 1 year from the date of purchase from an authorized dealer against defects in materials and workmanship.
Thor Contact Information:
Contact Address
Poway, California, USA
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Chat or Submit a Claim
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What is covered under the Thor Warranty?
Eligible for Coverage: The Thor Quality Guarantee
- Manufacturing Faults: Comprehensive coverage from the date of purchase against defects in materials and workmanship.
- Structural Integrity: Protection for technical gear, including boots and chest protectors, against factory bonding or assembly errors.
- Protection Systems: Coverage for hinge mechanisms and injection-molded components on protective hardware.
- Technical Fabrics: Guarantee against premature failure of specialized materials like In-Motion fabrics and goatskin leather.
- Factory Evaluation: Access to professional repair or replacement services for verified manufacturing defects.
What is NOT covered under the Thor Warranty?
Exclusions: Standard Protection Limitations
- Racing Incidents: Protection does not cover breakage or damage resulting from crashes, impacts, or standard racing use.
- Heat Damage: Coverage is void for gear showing evidence of melting or burning from contact with exhaust pipes or engine heat.
- Normal Wear: Excludes natural degradation of boot soles, fading of sublimated graphics, or pilling of jersey fabrics over time.
- Improper Maintenance: Warranty is void if products show evidence of neglect, improper washing, or exposure to harsh chemicals.
- Unauthorized Alterations: Protection does not apply to gear that has been modified, custom-lettered, or repaired by unauthorized parties.
- Transferred Ownership: The guarantee applies only to the original purchaser and is not transferable to subsequent owners.
Products of Thor:
Our complete claim assistance covers all Thor products, including:
| Product name |
|---|
| Motocross Gear |
| Jerseys |
| Pants |
| Gloves |
| Protection |
| Chest Protectors |
| Guards |
| Knee Braces |
| Footwear |
| Motocross Boots |
| Headwear |
| Helmets (select markets) |
| Eyewear |
| Goggles |
| Casual Wear |
| T-shirts |
| Hoodies |
| Lifestyle Apparel |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Thor logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Thor.