Prior to submitting the form, you must first complete the registration process for your products. This entails supplying your personal information, product details, and any other necessary information.
Your order can be tracked easily as soon as you create an account. Having an account not only helps you check your order status but also facilitates instant checkouts, receiving promotions in advance, viewing your past orders, and maintaining a personal address book.
You can return new, unused, and undamaged products received directly from ProTeam during the provided sixty days of receipt. Follow the return policy guidelines of that company for the products purchased from a distributor or other source.
A representative from ProTeam thoroughly inspects the returned product before approving the refund. If any damages or malpractices are found, they have the authority to deny the refund.
They can contact you to explore the choice of covering the return costs for the product or to request that ProTeam handles the product disposal at their own cost.
The customer team members of ProTeam have rectified numerous problems by providing the exact answers to the customers that they are looking for. Delivering outstanding customer service is their ultimate aim.
Please use the form to contact them, and you will receive updates and offers about ProTeam and accessories based on the details you provide.
During the warranty process, ProTeam may offer one of the following solutions: a warranty replacement or warranty service. Most products have a 1-year or 2-year limited warranty.
1-year limited warranty on ProGuard 4 Portable Wet/Dry and ProGuard LI 3 Cordless motors
2-year limited warranty on GoFree® Flex Pro II and GoFit Cordless motors
2-year limited warranty on GoFit Cordless battery packs and chargers and GoFree Flex Pro II chargers
8100 W. Florissant Ave,
Building T, St. Louis, MO-63136,
USA.
If you are having trouble contacting ProTeam, submit a claim here.
The limited warranty is valid for all ProTeam, Inc. products and is exclusively offered to the original purchaser. It ensures that all products will be free from material and workmanship defects, including labor costs related to them, during normal use and service, starting from the original purchase date and extending for the specified duration. Please note that the limited warranty becomes void if you transfer the product to another individual or entity.
The warranty does not cover typical wear and tear on the product, as well as its attachments and accessories. This includes but is not limited to, extension cords, cord holders, hoses, filters, switches, motor carbon brushes, wands, floor tools, detachable accessories, wheels, brush rollers, belts, bumpers/plates, straps, and buckles. It also does not cover motor damage or burnout that occurs due to failure to clear a blockage during regular use. Additionally, any loss or damage to the product resulting from factors beyond ProTeam's control, such as misuse, accidents, abuse, neglect, negligence (excluding ProTeam's negligence), exceeding the listed capacity, or improper installation, maintenance, or application, is not covered. Please be aware that improper modifications or alterations may void this limited warranty. Loss or damage to the product that results from a failure to adhere to the required maintenance schedule or use the product in accordance with ProTeam's written instructions, guidelines, or the terms outlined in its Owner's Manual is also not covered.
Our claim assistance covers all ProTeam products, including:
| Product name |
|---|
| Filters |
| Backpack Vacuums |
| Cordless Vacuums |
| Upright Vacuums |
| Wands |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of ProTeam logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of ProTeam.