3 Simple Steps for PROLUX Warranty Claim:

Step 1:

  • The 90-day time period has been provided for registration from the date of purchase to be covered by the Prolux factory warranty.  The warranty can be extended up to three months at no cost.

  • Your name, email, physical address, type of product, and place of purchase have to be submitted.

Step 2:

  • Prolux provides you with 61 days to return the products when you are not happy with them or when they do not meet your expectations.

  • The cost for shipping is the onus of the seller or manufacturer for a full refund which is 100 percent.

Step 3:

  • Kindly visit the contact page whether just for service or to have a conversation with them. They tend to resolve your troubles quickly and effectively.

  • Right below the mail, a small form is visible that requires your personal details and has a comment box to convey your message.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Contact Address

8498 S Welby Farm Road #A,
West Jordan, UT-84088,

What is covered under the PROLUX Warranty?

Prolux ensures that this product is free from material and workmanship defects for a specified period starting from the date of the original purchase, provided it is used for typical household purposes. If your appliance malfunctions during normal household use within the warranty period, please get in touch with the authorized Prolux dealer from whom you bought the unit. The warranty covers the cost of repairing or replacing the unit at their discretion and is applicable to the original purchaser of the unit.

  • 3-year limited warranty on Heavy Duty Single-Pad Floor Buffer/Scrubber and Wet-Dry Garage Vacuum

What is NOT covered under the PROLUX Warranty?

The warranty provided by Prolux has specific inclusions and exclusions to consider. It's important to note that non-durable parts, such as filters, accessories, brushes, belts, and electrical components that typically require replacement, are not covered by this warranty. Additionally, the warranty excludes normal wear and tear and the replacement of various attachments and accessories, including items like pads and wheels. Damage or motor burnout that may result from a failure to clear blockages occurring during regular use is not covered. Furthermore, the warranty does not extend to loss or damage to the cleaner's body due to conditions beyond Prolux's control, which includes situations like misuse, accidents, abuse, neglect, negligence on the part of the customer, overuse beyond the cleaner's capacity, or unauthorized modification and alteration. Lastly, loss or damage to the cleaner stemming from a failure to adhere to the recommended maintenance schedule or a failure to use the cleaner in accordance with the written instructions from Prolux, guidelines, or the terms outlined in its Owner's Manual is also excluded from the warranty coverage.


PROLUX stands out as a unique vacuum brand, proudly owned and operated in the United States. Their commitment to excellence is evident in their vacuums, which boast, on average, double the power and a lifespan three times longer than competing brands. Their engineering is proudly based in the U.S.A., and they design the vacuums with the American market in mind, delivering unparalleled suction power. At PROLUX, the dedicated team tirelessly endeavors to pioneer innovative products that are reshaping the cleaning industry.

Products of PROLUX

Floor Cleaners Upright Vacuums Canister Vacuums Backpack Vacuums Ozone and Air Purifiers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PROLUX logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PROLUX.