The 90-day time period has been provided for registration from the date of purchase to be covered by the Prolux factory warranty. The warranty can be extended up to three months at no cost.
Your name, email, physical address, type of product, and place of purchase have to be submitted.
Prolux provides you with 61 days to return the products when you are not happy with them or when they do not meet your expectations.
The cost for shipping is the onus of the seller or manufacturer for a full refund which is 100 percent.
Kindly visit the contact page whether just for service or to have a conversation with them. They tend to resolve your troubles quickly and effectively.
Right below the mail, a small form is visible that requires your personal details and has a comment box to convey your message.
During the warranty process, PROLUX may offer one of the following solutions: a warranty replacement or warranty service. Warranty periods vary by product.
3-year limited warranty on Heavy Duty Single-Pad Floor Buffer/Scrubber and Wet-Dry Garage Vacuum
8498 S Welby Farm Road #A,
West Jordan, UT-84088,
USA.
Prolux ensures that this product is free from material and workmanship defects for a specified period starting from the date of the original purchase, provided it is used for typical household purposes. If your appliance malfunctions during normal household use within the warranty period, please get in touch with the authorized Prolux dealer from whom you bought the unit. The warranty covers the cost of repairing or replacing the unit at their discretion and is applicable to the original purchaser of the unit.
The warranty provided by Prolux has specific inclusions and exclusions to consider. It's important to note that non-durable parts, such as filters, accessories, brushes, belts, and electrical components that typically require replacement, are not covered by this warranty. Additionally, the warranty excludes normal wear and tear and the replacement of various attachments and accessories, including items like pads and wheels. Damage or motor burnout that may result from a failure to clear blockages occurring during regular use is not covered. Furthermore, the warranty does not extend to loss or damage to the cleaner's body due to conditions beyond Prolux's control, which includes situations like misuse, accidents, abuse, neglect, negligence on the part of the customer, overuse beyond the cleaner's capacity, or unauthorized modification and alteration. Lastly, loss or damage to the cleaner stemming from a failure to adhere to the recommended maintenance schedule or a failure to use the cleaner in accordance with the written instructions from Prolux, guidelines, or the terms outlined in its Owner's Manual is also excluded from the warranty coverage.
Our claim assistance covers all PROLUX products, including:
| Product name |
|---|
| Floor Cleaners |
| Upright Vacuums |
| Canister Vacuums |
| Backpack Vacuums |
| Ozone and Air Purifiers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of PROLUX logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of PROLUX.