3 Simple Steps for Samsung Warranty Claim

Step 1:

• You can initiate a Samsung warranty claim request through your Samsung account or locate a service centre near you. 

• It is always good to check your warranty status before applying for a Samsung warranty claim, and you can do this easily using Samsung’s dedicated Warranty Check page by entering your product’s serial number or IMEI.

• To find your Samsung serial number or IMEI, dial #06# or check Settings→ About Phone on mobile devices. For TVs or appliances, see the label on the back or inside, like a washing machine door panel.

• You will have to provide proof of purchase, personal details, and other necessary product details. You may also want to review the Samsung return policy if your issue qualifies for a return rather than a repair.

Step 2:

• Creating a Samsung account can help you in many ways. It makes your user experience easier by being the one place to store all your product details, purchase history, and much more.

• You can easily sign in using your email address or directly through your Google account to access the above-mentioned benefits.

• During the warranty process, Samsung may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year, 2-year, 3-year, or 5-year warranty period.

Step 3:

• Samsung provides their customers with diverse customer support through Samsung customer support services for each of their products in various fields.

• This will help you get quicker responses and resolve your issue as soon as possible.

• Additionally, they have strong chat support, order, and product help, and also maintain a community to share your thoughts.

• If your Samsung device or appliance (like a refrigerator, TV, washer, or smartphone) experiences issues—such as not cooling, leaking, display problems, failing to start, or other malfunctions—and troubleshooting doesn’t resolve them, Samsung’s customer support team can arrange for repair or service under warranty.

Samsung Warranty Period:

• Samsung offers a 12-month warranty for TV and AV products

• Samsung offers a 12- to 24-month warranty on mobile devices, home appliances, and computing devices

Real Experiences with Samsung Warranty Claims:

Typical Processing Time: Based on real customer experience, Samsung warranty claims usually take around 2-3 weeks from claim initiation.

Reason for Common Delays: Incomplete or missing documents (e.g., proof of purchase) may slow down the warranty process.

Helpful Tip to make the claim easier: Keep your proof of purchase, product model, and serial number ready before filing the claim. Providing complete information upfront helps speed up the warranty process and avoids unnecessary delays.

Required Documents for Your Samsung Warranty Claims:

• Product’s Model number/serial number

• Invoice

• IMEI Number (For Mobile)