Step 1:

  • You can initiate a Samsung warranty claim request through your Samsung account or find a service centre near you. 

  • It is always good to check your warranty status and other necessary details before applying for the Samsung warranty claim.

  • Their support provides you with a dedicated page to check your warranty status by providing unique details of your product.

  • You will have to provide proof of purchase, personal details, and other necessary product details for the purpose. 

  • They also provide you the options for checking the repair status on your account.

Step 2:

  • Creating a Samsung account can help you in many ways. It makes your user experience great by being the one place to store all your product details, history of purchase, and much more. 

  • You can easily sign in using your email address or directly through your Google account to access the above-mentioned benefits.

  • During the warranty process, Samsung may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year, 2-year, 3-year, or 5-year warranty period.

Step 3:

  • Samsung provides their customers with diverse customer support for each of their products in various fields.

  • This will help you in getting quicker responses and resolve your issue as soon as possible.

  • Additionally, they have strong chat support, order help, product help, and also maintain a community to share your thoughts.

  •  The contact information for the customer support team will be visible as you scroll down. 

  • If your Samsung device or appliance (like a refrigerator, TV, washer, or smartphone) experiences issues—such as not cooling, leaking, display problems, failing to start, or other malfunctions—and troubleshooting doesn’t resolve them, Samsung’s customer support team can arrange for repair or service under warranty.

Samsung Warranty Period:

  • Samsung has a 14-day return policy and offers a 12-month warranty for TV and AV products

  • Mobile devices, home appliances, and computing devices come with a warranty period of 12 to 24 months, depending on the product, while displays have a 12 to 36-month warranty

  • SSDs are covered for 60 months, and Samsung Care+ provides an extended warranty option

Samsung Contact Information:

Email Support

USA:
[email protected]

Phone Number

USA:
+1-800-726-7864

Mon-Sun 8am - 12am (EST)

Other Countries

UK:
+44-033-3000-0333

Mon-Fri 8am - 8pm, Sat-Sun 9am - 6pm

Canada:
+1-800-726-7864

Mon-Sun 9am - 9pm (EST)

Australia:
+61-1300-362-603

Mon-Sun 8am - 8pm (AEST)

India:
1-800-5-726-7864

Mon-Sun 8am - 8pm

Ireland:
+353-0818-717-100

Mon-Fri 8am - 8pm, Sat-Sun 9am - 6pm

Germany:
+49-0800-72-678-64

Mon-Sat 9am - 6pm

UAE:
+971-800-7267864

Mon-Sun 9am - 7pm

Singapore:
+65-1800-4252997

Mon-Sun 9am - 6pm

Malaysia:
+60-1-800-88-9999

Contact Address

USA:

85 Challenger Rd , #6th, Ridgefield Park, New Jersey - 07660

Other Countries

UK:

2000 Hillswood Drive, Chertsey, Surrey - KT16 0RS

Canada:

2050 Derry Road West, Mississauga, ON - L5N 0B9

Australia:

3 Murray Rose Ave, Sydney Olympic Park, NSW - 2127

India:

6th Floor, DLF Centre, Sansad Marg, New Delhi - 110001

Ireland:

M50 Business Park, Ballymount Road Upper Dublin - D12

Germany:

Kolner Str. 12, D-65760, Eschborn

UAE:

No. 207, Bldg. A4, Business Park, P.O. Box 114885, Dubai World Central, Dubai

Malaysia:

3, Jalan Bangsar, KL Eco City, Kuala Lumpur - 59200

  • Chat or Submit a Claim

    If you are having trouble contacting Samsung, submit a claim here.

What is covered under the Samsung Warranty?

Samsung warranty is applicable to:

  • Manufacturing defects in both workmanship and materials
  • Proper use
  • Repair service
  • The original purchaser
  • Samsung products only

What is NOT covered under the Samsung Warranty?

Samsung warranty does not apply to:

  • Products with altered or removed serial numbers
  • Unauthorized modifications
  • If the product is not sold in the customer’s country
  • Cosmetic damage and residues (sweat, water, food) inside the unit
  • Cassettes, accessories, remote controls, batteries, speakers, needles, and plastic or cosmetic parts
  • Damages from improper shipping

Products of Samsung:

Our claim assistance covers all Samsung products, including:

Product name
Home Appliances
Bespoke Counter Depth 4-Door Flex™ Refrigerator (23 cu. ft.)
Bespoke 4-Door French Door Refrigerator (23 cu. ft.)
25 cu. ft. 33" 3-Door French Door Refrigerator
26.7 cu. ft. Large Capacity Side-by-Side Refrigerator
31 cu. ft. Mega Capacity 4-Door French Door Refrigerator
Galaxy Smartphones
Galaxy S24 Series
Galaxy Z Fold6
Galaxy Z Flip6
Galaxy S24 FE
Galaxy A Series
Galaxy Buds
Galaxy Buds3 Pro
Galaxy Buds3
Galaxy Buds2 Pro
Galaxy Buds FE
Galaxy Books and Laptops

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Samsung logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Samsung.